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Re: Adobe Customization Wizard Error code 14

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Here is the error log from today's attempt at running the Wizard.  I've tried looking into the axlibv7.dll file and gotten nowhere.

 

 

12/10/15 10:22:43:284 | [INFO] |  |  |  | Adobe PRTK |  |  | 724 | *** Adobe PRTK tool START ***

12/10/15 10:22:43:284 | [INFO] |  |  |  | Adobe PRTK |  |  | 724 | Adobe PRTK tool VolumeSerialize invoked

12/10/15 10:22:43:284 | [ERROR] |  |  |  | Adobe PRTK |  |  | 724 | C:\Users\ADMINI~1\AppData\Local\Temp\CusE88B1100

12/10/15 10:22:43:284 | [INFO] |  |  |  | Adobe PRTK |  |  | 724 | creating  C:\Users\ADMINI~1\AppData\Local\Temp\CusE88B1100\prov.xml

12/10/15 10:22:43:284 | [INFO] |  |  |  | OOBELib |  |  | 724 | *************OOBELib Session Starts*************

12/10/15 10:22:43:284 | [INFO] |  |  |  | OOBELib |  |  | 724 | Version 9.0.0.21,7.0

 

12/10/15 10:22:43:284 | [INFO] |  |  |  | PCDService |  |  | 724 | PCD Service in non-threaded mode

12/10/15 10:22:43:284 | [INFO] |  |  |  | DispatchClientLib |  |  | 724 | Dispatch table loaded from path: C:\Users\ADMINI~1\AppData\Local\Temp\CusE88B.tmp\dispatchtable.xml

12/10/15 10:22:43:284 | [INFO] |  |  |  | DispatchClientLib |  |  | 724 | (re)load Local Dispatch Table status-[0].

12/10/15 10:22:43:284 | [INFO] |  |  |  | DispatchClientLib |  |  | 724 | Scope : [2]

12/10/15 10:22:43:284 | [INFO] |  |  |  | DispatchClientLib |  |  | 724 | Setting scope to GM

12/10/15 10:22:44:033 | [ERROR] |  |  |  | OPMWrapper |  |  | 724 | Failed in getting value for key in OPMGetValueForKey

12/10/15 10:22:44:033 | [INFO] |  |  |  | OOBELib |  |  | 724 | Failed to get Proxy username in OPM DB

12/10/15 10:22:44:033 | [INFO] |  |  |  | AXFBLicensing |  |  | 724 | Failed to load axlibv7.dll, trying again

12/10/15 10:22:44:033 | [INFO] |  |  |  | AXFBLicensing |  |  | 724 | Failed to load axlibv7.dll, trying again with axlib in ACF

12/10/15 10:22:44:033 | [INFO] |  |  |  | AXFBLicensing |  |  | 724 | Failed to load axlibv7.dll from ACF

12/10/15 10:22:44:033 | [INFO] |  |  |  | OOBELib |  |  | 724 | Received Params for Online Validation : Driver : V7{}AcrobatESR-12-Win-GM, Caller : 3

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 724 | received LEID : V7{}AcrobatESR-12-Win-GM

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 724 | Supported Locales : ALL

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 760 | OOBELib ValidateSerialOnline

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Scope : [2]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Setting scope to GM

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 760 | Validate using Driver LEID : V7{}AcrobatESR-12-Win-GM, App LEID : <blank>, SN : 910182170481708027387763

12/10/15 10:22:44:048 | [ERROR] |  |  |  | OOBELib |  |  | 760 | Failed to get system default proxy in setProxyCredentialsForIALSession

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 760 | Failed to set proxy credentials for IAL session while validating serial number

12/10/15 10:22:44:048 | [INFO] |  |  |  | OOBELib |  |  | 760 | IALClient IAL_SetCaller-[0] took-[0.00]ms.

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | EndPoint requested: [AES]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Length of the URL: [51]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Returning from getEndpointAddr: [0]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | EndPoint requested: [AES]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Length of the URL: [51]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]

12/10/15 10:22:44:048 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Returning from getEndpointAddr: [0]

12/10/15 10:22:44:111 | [INFO] |  |  |  | OOBELib |  |  | 760 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 2384 | HTTP Request Status code 200.

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 760 | HTTPCommunicationAgent- Return Code:[0] response size-[3172] time taken-[821.19]ms.

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 760 | Validate Serial status-[0] took-[887.02]ms.

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 760 | IALClient IAL_SetCaller-[0] took-[0.00]ms.

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 760 | OOBELib No associated locales returned by IAL

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Scope : [2]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Setting scope to GM

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | EndPoint requested: [GetSLConfig]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Length of the URL: [58]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Returning from getEndpointAddr: [0]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | EndPoint requested: [GetSLConfig]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Length of the URL: [58]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | URL found [https://lm.licenses.adobe.com/arlm/slconfig/v1/getSLConfig]

12/10/15 10:22:44:938 | [INFO] |  |  |  | DispatchClientLib |  |  | 760 | Returning from getEndpointAddr: [0]

12/10/15 10:22:44:938 | [INFO] |  |  |  | OOBELib |  |  | 760 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/arlm/slconfig/v1/getSLConfig (extURL=)

12/10/15 10:22:45:359 | [INFO] |  |  |  | OOBELib |  |  | 2888 | HTTP Request Status code 200.

12/10/15 10:22:45:468 | [INFO] |  |  |  | OOBELib |  |  | 760 | HTTPCommunicationAgent- Return Code:[0] response size-[37520] time taken-[519.25]ms.

12/10/15 10:22:45:484 | [INFO] |  |  |  | OOBELib |  |  | 760 | Get SLConfig File Data status-[0] took-[549.94]ms.

12/10/15 10:22:45:484 | [DEBUG] |  |  |  | OOBELib |  |  | 760 | File successfully downloaded

12/10/15 10:22:45:484 | [DEBUG] |  |  |  | OOBELib |  |  | 760 | Creating the SLConfigs folder

12/10/15 10:22:45:484 | [DEBUG] |  |  |  | OOBELib |  |  | 760 | Creating the folder for leid

12/10/15 10:22:45:484 | [DEBUG] |  |  |  | OOBELib |  |  | 760 | Creating/Updating SLConfig.xml

12/10/15 10:22:45:484 | [DEBUG] |  |  |  | OOBELib |  |  | 760 | Error creating SLConfig.xml

12/10/15 10:22:45:484 | [INFO] |  |  |  | OOBELib |  |  | 760 | checking LEID V7{}AcrobatESR-12-Win-GM

12/10/15 10:22:45:484 | [INFO] |  |  |  | OOBELib |  |  | 760 | LEID : V7{}AcrobatESR-12-Win-GM qualifies for install

12/10/15 10:22:45:484 | [ERROR] |  |  |  | OOBELib |  |  | 760 | Cannot accept a Retail SN in the AAMEE workflow

12/10/15 10:22:45:484 | [ERROR] |  |  |  | OOBELib |  |  | 760 | Using Driver/ALL combination for offline/invalid SNs scenario

12/10/15 10:22:45:484 | [ERROR] |  |  |  | OOBELib |  |  | 760 | SN validated for AAMEE mode

12/10/15 10:22:45:484 | [INFO] |  |  |  | OOBELib |  |  | 760 | OOBELib stat = 27

12/10/15 10:22:46:076 | [ERROR] |  |  |  | Adobe PRTK |  |  | 724 | Failed to validate the serial number

 

12/10/15 10:22:46:076 | [INFO] |  |  |  | Adobe PRTK |  |  | 724 | Return code 14

12/10/15 10:22:46:076 | [INFO] |  |  |  | Adobe PRTK |  |  | 724 | *** Adobe PRTK tool END ***


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