Please try the following steps and let us know if this works .
- Open Regedit(Windows key + R -> type “Regedit” -> Press Enter)
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers
- Under that path there will be a key called Version-3
- Go into Version-3 and delete all of the values.
When that is done you need to open Command Prompt (CMD) as an Administrator
- Open CMD as an Administrator
- Search for CMD in the start menu
- Right-click cmd.exe and click “Run as administrator”
- Type the command: net stop spooler
- Open Windows Explorer
- Navigate to C:\WINDOWS\system32\spool\printers\ and delete all the files inside.
- Navigate to C:\WINDOWS\system32\spool\drivers\x64\3 and delete all the files and folders inside of there as well, you might have to use IOBit Unlocker to delete some locked files.
- Restart the printer spooler by typing this command into CMD: net start spooler
- The next step is very important, if you don’t do it your printer might spew out a ton of paper with random scriblings on it due to not having a working driver installed.
- Now you have to open the “Devices and Printers” windows, wait a few seconds until it has properly initialized and started up(right-click -> refresh).
- Remove all your printers by right-clicking and choosing “Remove device”, then re-add them with the “Add a device” button.
- Your printer should now be working correctly again.
Regards
Sarojini