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Re: Adobe Acrobat Pro DC randomly stops printing

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Hi Jason Walters,

 

Please try the following steps and let us know if this works .

 

  1. Open Regedit(Windows key + R  -> type “Regedit” -> Press Enter)
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Drivers
  3. Under that path there will be a key called Version-3
  4. Go into Version-3 and delete all of the values.

When that is done you need to open Command Prompt (CMD)  as an Administrator

  1. Open CMD as an Administrator
    1. Search for CMD in the start menu
    2. Right-click cmd.exe and click “Run as administrator”
  2. Type the command: net stop spooler
  3. Open Windows Explorer
  4. Navigate to C:\WINDOWS\system32\spool\printers\ and delete all the files inside.
  5. Navigate to C:\WINDOWS\system32\spool\drivers\x64\3 and delete all the files and folders inside of there as well, you might have to use IOBit Unlocker to delete some locked files.
  6. Restart the printer spooler by typing this command into CMD: net start spooler
  7. The next step is very important, if you don’t do it your printer might spew out a ton of paper with random scriblings on it due to not having a working driver installed.
  8. Now you have to open the “Devices and Printers” windows, wait a few seconds until it has properly initialized and started up(right-click -> refresh).
  9. Remove all your printers by right-clicking and choosing “Remove device”, then re-add them with the “Add a device” button.
  10. Your printer should now be working correctly again.

Regards

Sarojini


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