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Why did I receive email saying my Adobe Acrobat XI Pro purchased in Dec of 2012 was a trial version and I needed to upgrade?

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December 2012 , I purchased Adobe Acrobat Pro XI For my Mac Book Pro.  A month ago i received a notice my Adobe Acrobat was a trial version and I needed to upgrade.  My Adobe Acrobat stopped functioning. I had no choice because I was in the middle of a large project.  I purchased the Adobe Acrobat Pro  DC yesterday for $215.00 plus tax. 

 

1.) The download said it is the Classic version despite my confirmation order showing Adobe Acrobat Pro DC. 

 

2.) The installed product would not allow access to my stored documents. 

 

3. The installed product removed every watermark on all of my documents.

 

4.) And there is no way to get assistance except to post to a forum???

 

The Rev. Dr. Cynthia Forde


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