This new online version makes it really, really difficult to click several times just to add or delete a page. and the "monthly pricing" just for a single license is ridiculous. i don't want constant updates for "send and sign" and "tracking changes" and a host of wonderful products we will never use.

I'm not a luddite, but good heavens this new product just stinks.

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Re: When launching Acrobat Pro DC on a second computer the customer tries to sign in with her enterprise ID and gets an 'Access Denied - You do not have access to this service' error.

January 24, 2017, 5:28 pm

≫ Next: Stapling

≪ Previous: who else wishes we could get a simpler version like they had a year ago? our office simply HATES the new Acrobat.

Hi Sumita,

I spoke with the customer this morning and she went back to the first computer and ran Acrobat Pro DC without any problems. She then signed out of the application on that computer and came back to the one giving her problems. When she tried to sign in to Acrobat on that computer she got the same error.

No she is not using the doucment cloud entitlement option.

Regards,

Steve

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Stapling

January 25, 2017, 3:36 am

≫ Next: Re: Im being told that my license key is invalid.

≪ Previous: Re: When launching Acrobat Pro DC on a second computer the customer tries to sign in with her enterprise ID and gets an 'Access Denied - You do not have access to this service' error.

I can't see where I tell the printer to staple a booklet. It prints, but doesn't fold or staple.

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Re: Im being told that my license key is invalid.

January 25, 2017, 5:07 am

≫ Next: Getting license key is invalid error when trying to install Acrobat 9 Pro

≪ Previous: Stapling

Hi thehubbard,

I am sorry for the delay in response.

It might be possible that you are using single product installer instead of suite installer which can result in this error message to appear or using Creative Suite serial number with single product installer.

You may refer to the following link and see if that helps: Error: "The serial number is not valid for this product" | Adobe Creative Suite

Thank You,

Shivam

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Getting license key is invalid error when trying to install Acrobat 9 Pro

December 16, 2016, 12:56 pm

≫ Next: Re: cannot find product key

≪ Previous: Re: Im being told that my license key is invalid.

I'm trying to reinstall Acrobat 9 Pro on a user's PC but the installer is telling me that my volume license is invalid. Is there any fix for this? I tried chatting with customer support but they sent me here.

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Re: cannot find product key

January 25, 2017, 5:38 am

≫ Next: Re: Adobe Acrobat Reader DC - Crash on launch

≪ Previous: Getting license key is invalid error when trying to install Acrobat 9 Pro

Hi tonyh30286571,

I am sorry for the delayed response.

You might need to consult your IT department for this issue. If the issue still persists, you may contact our Support here: Contact Customer Care , click Still need help? Contact us.

Thank You,

Shivam

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Re: Adobe Acrobat Reader DC - Crash on launch

January 25, 2017, 6:22 am

≫ Next: Re: Acrobat plugin causes problems in Word 2016

≪ Previous: Re: cannot find product key

Hi stmasi,

I am sorry for the delay in response.

Could you please try installing the latest patch from the following link and see if Reader still crashes when launched:

Overview — Acrobat and Adobe Reader Release Notes

Thank You,

Shivam

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Re: Acrobat plugin causes problems in Word 2016

January 25, 2017, 7:50 am

≫ Next: Transfering existing users to new machines. What user info is usually migrated?

≪ Previous: Re: Adobe Acrobat Reader DC - Crash on launch

Thanks for reporting the issue. We are able to reproduce it at our end.

Since there are no major issues/crashes and there are easy workarounds available to get around the spinning wheel cursor issue:

Either close the Word application itself instead of closing just the document

(or)

Move the cursor anywhere outside the Word document pane.

Let us know if these suffice for your use case?

Thanks

Tanvi

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Transfering existing users to new machines. What user info is usually migrated?

January 25, 2017, 7:54 pm

≫ Next: What is wrong with Adobe?

≪ Previous: Re: Acrobat plugin causes problems in Word 2016

I have a situation where multiple users are being upgraded from Adobe X to new machines with Adobe XI. I have read where Digital IDs and security settings are transferred via password protected files created by the user. Are there other types of configurations or files I should be transferring as well?

Thanks for any help.

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What is wrong with Adobe?

January 24, 2017, 5:52 am

≫ Next: Re-installing Acrobat V11 on Windows 10 computer

≪ Previous: Transfering existing users to new machines. What user info is usually migrated?

I have a team account for Adobe DC. Why can't my team use the "organize pages" button without downloading the doc in a separate window and making us jump through hoops like circus monkeys to delete a page? Why can't we just click the button and delete a page?

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Re-installing Acrobat V11 on Windows 10 computer

January 26, 2017, 6:13 am

≫ Next: Re: Re-installing Acrobat V11 on Windows 10 computer

≪ Previous: What is wrong with Adobe?

We have upgraded a user to a new computer. On the user's legacy computer, we had installed Adobe Acrobat V11.0. We are now trying to install Adobe Acrobat V11.0 on the users new computer. We downloaded the SW from the Adobe CLP site and also retrieved the serial number for the software from that site. When we get to the point in the installation where we can either select Trial License or I have a Serial Number, we enter the SN and the software informs us that the SN is invalid. I have tried this via a cut and paste and via typing the serial number in. Same results both ways.

Any help would be appreciated.

THanks

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Re: Re-installing Acrobat V11 on Windows 10 computer

January 26, 2017, 6:41 am

≫ Next: Re: Re-installing Acrobat V11 on Windows 10 computer

≪ Previous: Re-installing Acrobat V11 on Windows 10 computer

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

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Re: Re-installing Acrobat V11 on Windows 10 computer

January 26, 2017, 9:37 am

≫ Next: Re: Transfering existing users to new machines. What user info is usually migrated?

≪ Previous: Re: Re-installing Acrobat V11 on Windows 10 computer

OK,

No changes other than waiting about 4 hours. Did not restart the computer. Just tried the install from the installer app in the folder in the users\xxx\acrobat11 folder on the hard drive and it worked. Same SN as I was using before. Cut and pasted this time.

I will close this questions

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Re: Transfering existing users to new machines. What user info is usually migrated?

January 26, 2017, 2:22 pm

≫ Next: Re: Does Acrobat 12 (Acrobat DC) require each user to create an Adobe ID?

≪ Previous: Re: Re-installing Acrobat V11 on Windows 10 computer

It really depends on how you are planning on doing you deployment. If you are planning on doing "touch" service for the users who are getting new machines and you want to save their previous customized files (custom joboptions settings, custom Actions, custom Stamps, etc...) from the old machines and transfer them over for them, then the following folder with it's contents is probably the one you want get for the user.

C:\Users\[USERNAME]\AppData\Roaming\Adobe\Acrobat\10.0\

It contains most of the customized user files that the user may have saved like the ones mentioned above. After the installation on the new machine, you will need to place the user's custom files in the corresponding folders in the DC/2015 folder on the new machines folder path.

Example

C:\Users\[USERNAME]\AppData\Roaming\Adobe\Acrobat\DC\

I hope this helps answer the question you had.

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Re: Does Acrobat 12 (Acrobat DC) require each user to create an Adobe ID?

January 26, 2017, 2:30 pm

≫ Next: Re: When launching Acrobat Pro DC on a second computer the customer tries to sign in with her enterprise ID and gets an 'Access Denied - You do not have access to this service' error.

≪ Previous: Re: Transfering existing users to new machines. What user info is usually migrated?

this is a bit old now but in case someone else has same issue: in my experience using command line deployment you need to specify the full path for the transform else it won't work.

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Re: When launching Acrobat Pro DC on a second computer the customer tries to sign in with her enterprise ID and gets an 'Access Denied - You do not have access to this service' error.

January 27, 2017, 4:01 am

≫ Next: Re: Transfering existing users to new machines. What user info is usually migrated?

≪ Previous: Re: Does Acrobat 12 (Acrobat DC) require each user to create an Adobe ID?

I have shared the issue with relevant team, will keep you updated. Thanks for the patience.

Regards,

Sumita

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