We have Acrobat Pro distributed, (site license). Today We started receiving messages asking for serial numbers or requiring users to 'log in'. It's been sporadic as to who is prompted for what.
All machines are Windows 7,SP1 , x64.
Any thoughts, ideas or suggestions would be appreciated.
Daren
Hello together,
I have tried for some time now to disable some specific tools in Adobe Acrobat DC. If possible my company would like to allow only the "Cerftificates" tool.
Regarding the following Adobe website it should be possible to use a registry key to achieve that:
http://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/WizardDC/tools.html
[HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown\AcroApp\cDisabled]
"a0"="CreatePDFApp"
"a1"="CommentApp"
"a2"="PagesApp"
However, I have set this key and it doesn't seem to have any effect.
Does somebody know this problem? Thank you.
Kind regards,
NamelessOne1983
Hey, you need to edit the msi in Build\Setup\APRO15.0\Adobe Acrobat
and then maybe run the setup in there then the CC setup?
Still testing
I'm not sure..
No one an idea?
I moved your question to a forum where you're more likely to get a response: Enterprise Deployment (Acrobat and Reader)
I see now I have written "Adobe Acrobat DC". That is wrong. I meant "Adobe Reader DC".
Here is my goal.
Install Adobe Acrobat Pro DC on a domain computer that has multiply user accounts logging in.
Require that each domain user account that logs in to the computer and opens Acrobat Pro DC is prompted to sign-in with their named license Adobe ID.
Results---
I created an Adobe Acrobat DC package using Adobe Customization DC Wizard leaving the serial number blank for a named license install package.
I tested this by installing Acrobat Pro DC package, logging in to the computer with an account that has assigned named license for Acrobat Pro DC, opened Acrobat DC, signed in with the Adobe ID assigned to the user account.
Logged off the computer, logged on with a different user account and when opening Acrobat Pro DC, Acrobat Pro DC opened without being prompted to sign-in with an Adobe ID account.
My goal is to require each user on the shared computer to sign-in with their Adobe ID the first time using Acrobat Pro DC.
Our organization currently subscribes to Adobe Enterprise ETLA.
Any insight on this topic is very much welcome.
Thanks!!
Hi kareno62857570,
What is the version of Acrobat installed in your environment?
If it is Acrobat XI, I am sending you an email id via private message you may drop us an e-mail with the serial number used and the message that you are getting.
Product support team will get back to you.
-Tariq Dar.
Hi Silviad73784233,
Try downloading the latest update patch from this link: Adobe - Acrobat : For Windows and try installing. Check if that fixes this issue.
There is a possibility that previous update patch may have changed something and Acrobat is unable to locate the files to complete the request.
If that doesn't fix the issue, visit this location:
C:\Program Files (x86)\Adobe\Acrobat DC\Setup Files Or C:\Program Files (x86)\Adobe\Acrobat 2015\Setup Files a setup should be available there, you may try initiate the installation using the .msi file there.
Let us know if that helps.
-Tariq Dar.
Hi Ken_gross144,
For Acrobat 9 there was a sperate installer for home users and volume users.
The person who has the access to the installer could help you and check again. If you already have correct installer, help me with the serial number via private message: How Do I Send Private Message
-Tariq Dar.
I tried contacting Acrobat licensing and they told me to post my question here. I have a volume license for Acrobat 9.
I uninstalled it from the old machine and tried to install it to the new machine. When I try to install it the installer tells me the key is invalid.
The key is not invalid, I got it from the Acrobat volume license webpage associated with the account.
Hello,
Sorry for the delay in response.
Are you still experiencing this issue? If yes you may APTEE Common Deployment Options and Methods — Enterprise Administration Guide for offline exception. And using Customization wizard you may disable online services.
-Tariq Dar
I have bought "Acrobat Pro DC (perpetual) 2015 Multiple Platforms Russian AOO License TLP (1 - 9,999)". Unfortunately, I cannot install it under WinXP. Can I download earlier version of Acrobat Pro DC (perpetual)?
Thank you everyone. I ended up speaking with tech support to resolve the issue and forgot to come close this discussion.
thanks again!
Daren
Glad your issue is fixed
Let us know if you have further questions in future.
-Tariq Dar.
Hi NamelessOne1983,
There is a small change in the path. It's the "cAcroApp" in the path and will get it triaged.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cAcroApp\cDisabled]
"a0"="AccessibilityApp"
"a1"="ActionsApp"
"a10"="EditPDFApp"
"a11"="ExportPDFApp"
"a12"="FillSignApp"
"a13"="FormsApp"
"a14"="IndexApp"
"a15"="MeasureApp"
"a16"="OptimizePDFApp"
"a17"="PagesApp"
"a18"="PaperToPDFApp"
"a19"="PrintProductionApp"
"a2"="CertificatesApp"
"a20"="ProtectApp"
"a21"="RedactApp"
"a22"="ReviewApp"
"a23"="RichMediaApp"
"a24"="SendAppFull"
"a25"="StampApp"
"a26"="StandardsApp"
"a3"="CollectSignaturesApp"
"a4"="CombineApp"
"a5"="CommentApp"
"a6"="CompareApp"
"a7"="CreatePDFApp"
"a8"="CustomUIApp"
"a9"="DeveloperApp"
Let us know if that helps.
-Tariq Dar.
Is it possible to create the digital signature (creation & appearance) with a script or soemthing liked that for a Company? Every User have his own Appearance.
Thanks Tariq!
It worked.
Happy to help
Let us know if you have further questions/queries in future.
-Tariq Dar.