How can I get adobe pro dc ordered from my management portal?
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I have two computers in a conference room that will not have an email address
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Re: I have two computers in a conference room that will not have an email address
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How can I transfer a legal installation of Acrobat 9 Pro to a replacement laptop?
I am trying to move my copy of Acrobat 9 Pro to a replacement laptop system, but the serial
number I have does not seem to work for the installation. It's XXXX-XXXX-XXXX-XXXX-XXXX-XXXX,
and I got it using Belarc Advisor so I know it's correct. But I get told it's incorrect. How can I find the "real" one?
This is a version from a company department license to Broadcom Corporation TechPubs, where I work as a tech writer.
--Jock Baird.
Serial number removed by moderator. This is a public forum. Entering a serial number here exposes your software to theft!
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Re: Definitive guide requested for Acrobat DC serialized installations
Thanks Steve. Disclaimer: Please understand how beyond frustrated I am at this point and that obviously I don't know you and nothing I reply back is meant to be hostile towards you personally, so please don't take anything I write personally! I've just tried so many combination of options and have received back what I consider to be inconsistent or even random results from the Adobe licensing servers (when parsing through the AMT3.log files) to where I'm now convinced there is nothing I'm actually doing wrong, but that in fact the problem is a result of buggy Adobe code.
I can certainly write a few dozen more paragraphs and answer individual questions back and forth over the coming weeks for as long as it takes, and it might come to that, but honestly, here's where I'm at. If you or anyone on the planet can answer this particular question, it might very well solve the entire case for me.
On computers where the serialization properly activates, here are the relevant lines in the AMT3.log file:
Starting Data Collection for SWTag_Init()
DoISOTagging() productCanonicalLEID = V7{}AcrobatCont-12-Win-GM;outMappedLEID = V7{}CreativeCloudEnt-1.0-Win-GM, unused = V7{}CreativeCloudEnt-1.0-Win-GM
DoISOTagging() productPayloadCode = {AC76BA86-1033-FFFF-7760-000000000007};driverPayloadCode = {AC76BA86-1033-FFFF-7760-000000000007}
Failed to read value for key [EPIC_APP_591] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
SWTag_Init() Tags Arguments Adobe Acrobat; V7{}CreativeCloudEnt-1.0-Win-GM; MUL
DoISOTagging() License Status = activated
DoISOTagging() Tags 9096####################; 1.0; VOLUME
However, when things go awry, here's what happens instead:
Starting Data Collection for SWTag_Init()
DoISOTagging() productCanonicalLEID = V7{}AcrobatCont-12-Win-GM;outMappedLEID = V7{}CreativeCloudEnt-1.0-Win-GM, unused =
DoISOTagging() productPayloadCode = {AC76BA86-1033-FFFF-7760-000000000007};driverPayloadCode = {AC76BA86-1033-FFFF-7760-000000000007}
Failed to read value for key [EPIC_APP_591] in hive [V7{}CreativeCloudEnt-1.0-Win-GM] from master : 5
SWTag_Init() Tags Arguments Adobe Acrobat; V7{}CreativeCloudEnt-1.0-Win-GM;
DoISOTagging() License Status = unlicensed
DoISOTagging() Tags 9096####################; 1.0; VOLUME
--
Note: I changed the values on the last lines by using the # character.
So basically, when things go wrong, for reasons I have yet to figure out, the "MUL" isn't being added and the licensing fails. As I said, though, there have been computers where I've deleted the resulting .swidtag file (that does NOT have -MUL in the filename either) and re-launched Acrobat DC (sometimes repeat, rinse, repeat, rinse) and eventually had it magically end up working; adding the -MUL to the .swidtag file and the AMT3.log file had the lines that added V7{}CreativeCloudEnt-1.0-Win-GM after "unused = " and had the "; MUL" added on the "Tags Arguments" line and of course the status being activated.
To get varying results from the licensing servers from one launch of the program to the next doesn't seem like it should have anything to do with the computer in question, but a problem on the back-end. However, if this is a simple thing, a checkbox I shouldn't be checking or an option I should be setting, or if there are left-over configuration files and/or registry values that are confusing the licensing process, even better, since obviously there is nothing at all I can do about it if the licensing servers are somehow broken.
Thank you!
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Re: How can I transfer a legal installation of Acrobat 9 Pro to a replacement laptop?
Based on my experience, the Belarc Advisor software doesn't necessarily provide the full or actual serial numbers of installed software.
I assume that you know that you can't simply move software from one system to another. You will need to fully install the software via the proper installer which may be serial number sensitive.
Also note that Acrobat 9 Pro is a very old version that is (1) no longer supported by Adobe and (2) may or may not properly install or fully execute on Windows 10 (I assume that a new laptop system will likely have either Windows 10 or possibly Windows 7. Acrobat 9 certainly does not support PDF creation with the last several versions of Microsoft Office with Acrobat's PDFMaker feature.
Since you are dealing with a corporate license, I would most strongly recommend that you go to your corporate IT folks at Broadcom and have them assist you directly.
- Dov
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Re: How can I transfer a legal installation of Acrobat 9 Pro to a replacement laptop?
Thanks for your advice, Dov.
My new system uses Windows 7, as does the old one. And 9 Pro works with Office 2010. But I see your point about
the OS compatibility being a future factor. (And I did know SW needs to be installed, not moved.)
However, I did not know Belarc had that weakness--I got three other Adobe serial numbers from it that all
worked. And someone from support told me that the serial # I provided was for 9 Pro. If there's a
better tool to obtain the real serial # in my old system, what would you recommend?
Because our TechPubs group then was fairly large (20-ish), this installation was part of a corporate purchase, and ever since
our company has been acquired we no longer have access to that information. That does imply that we are not the same
customer anymore, doesn't it, so maybe we it's fair that we should have purchase Acrobat PC.
Anyway, I appreciate your observations, and I'm just sorry that such a reliable old locomotive has been put in the shed.
cheers--
Jock
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cannot find product key
My tech staff updated my operating system and deleted my copy of Acrobat Pro. I have the disk, but cannot find the product key. Any way to get that from Adobe?
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Acrobat pro 11.0 activation
when I go to the web site for offline activation, I enter the request code and Win Serial Number, but web page comes back with doesn't recognize the request code to serial number,
What can I do?
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Adobe Acrobat Pro X won't print from imacOS Sierra
I have Adobe Acrobat Pro X, on imacOS Sierra 10.12.2. Today, the iMac could no longer print PDF documents on my little HP printer, and this afternoon the iMac could no longer print on my Brother printer. I tried to get Adobe updated under HELP, but get a message that I cannot connect to the adobe server.
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Re: Network error when PDF files been open from network share too long, Adobe Acrobat XI Pro
We are having this same issue. We found that removing Adobe, updating a Dell NIC driver and then reinstalling provided a solution but now a month later are seeing the problem again. Con you say what your environment related issue was?
Thanks.
Troy
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It is unavialabe to use the product in Turkey. Why?
It is unavialabe to use the product in Turkey. Why?
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I have created a form with 6 roles in place for signatures, due to compliance issue, I have to restrict access for roles at the field level and make the form read only once signed by the last person?
I am working in Compliance and asking for help.
I have created a form which include important information's based on the results.
There are Seven roles, all these roles plays important role to fill this form.
Role 1: Created of Document
Role 2: Reviewer for the Document
Role 3: Approved the Document
Role 4: Make it effective of the Document with Date Stamp
Role 5: Fill the necessary fields and (Major role) with password restriction only he/she going to change the fields, restrict to read only except field on Role 6 and Role 7.
Role 6: Only review the results and can add comments on Role 5 result work. and sign.
Role 7: Sign and store.
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All I want to do is create a PDF file from a JPEG and email it. That's all so I can send a timesheet and get paid. Is that possible to do in a few minutes?
All i want to do is create a PDF file from a JPEG and mail it. Is that possible to do in less than a half hour?
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Disable "Create Custom Tool"
Hello together,
I realise it is possible to disable tools with the registry key [HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown\AcroApp\cDisabled]
However, I wasn't able to deactivate the "Create Custom Tool".
See also the screenshots.
Does somebody know how it is possible?
Kind regards,
NamelessOne1983
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How to request initial (or resending of the initial) Enterprise Dashboard invite?
We have been using the Adobe Licensing Website to obtain our Adobe software serial numbers and to download the relevant software media, for all our Adobe software license purchases (all Acrobat Std. licenses). Recently, we purchased 2 new Acrobat (DC2015) 12.0 ESD (standard) licenses, via our software supplier (CDW). As per normal, we received the Adobe License confirmation emails, and were then able to download the software and obtain the serial numbers from our Adobe Licensing Website account.
The Acrobat 12 software installed without any issue, however, it will only run with very limited use, as it says the software needs to be registered (or have an adobe account id signed in, with an associated active license). We tried signing in using my Adobe ID, which is the same Adobe ID used for our Adobe Licensing Website account, but there is no products listed to that ID (when manage products is selected).
Eventually, I figured that we needed to use the Adobe Enterprise Dashboard, to allocate the relevant license to the Adobe user ID of whom will be logged in while using the software. However, it appears as though I do not have an Adobe Enterprise Dashboard account for our company (I am the only admin contact for the company). I'm not sure if I was sent an initial invite from Adobe, as I cannot locate any email referring to that.
So, I am wondering how do I go about requesting Enterprise Dashboard access for our company? (Ive been searching the adobe pages, but could not find any info on how to gain initial access)
Thanks in advance for the assistance!
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i installed on a user with 150% screen magnification, now adobe menu is off the bottom of the screen
This user has special settings to see better. They are using 150% magnification in Windows 7 and 1400x900 resolution on a 24" monitor. This will also look like this if I remote onto her computer with our ManageEngine DesktopCentral software. How do we get the main window of Adobe to be the correct size?
Here is the log file:
Account Detail:
User Rights: Admin
User Account Control: Default
Process Integrity: Undefined
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2010 64-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 4007336 KB
BIOS Version: HPQOEM - 1
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.9600.16428 (winblue_gdr.131013-1700)
Creation Date: 2016/12/14
Creation Time: 8:17:01 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (win7_rtm.090713-1255)
Display Detail:
Screen Width: 1600
Screen Height: 900
Number of Monitors: 2
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Intel(R) HD Graphics Family
Version: 10.18.10.3958
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Version: 11.0.18.21
Creation Date: 2016/10/01
Creation Time: 5:10:44 AM
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 15.20.20042.205528
Creation Date: 2016/10/27
Creation Time: 5:35:46 AM
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics Family
Resolution: 1600 x 900 x 60
Bits per pixel: 32
Monitor:
Name: Intel(R) HD Graphics Family
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 7
OS Version: 6.1.7601 Service Pack 1
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~2693 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using Windows-Eyes: No
Using NVDA: No
System Name: LT008228
Temporary Directory: C:\Users\BWESTO~1\AppData\Local\Temp\
Time Zone: Central Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: bwestover
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: Yes
Slow Machine: No
Windows Directory: C:\windows
Installed plug-ins:
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\Annots.api
Version: 11.0.18.21
Creation Date: 2016/10/01
Creation Time: 5:10:54 AM
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I have adobe acrobat and it is now not opening PDF attachments sent email
Within the last month my payroll that comes in a PDF file has not been able to open on my iPhone or iPad as before. I've thought that the adobe maybe not the same version as the one used before. My laptop has no issue. I purchased the adobe acrobat application as a means to be able to work on the fly, if this feature is not available than the subscription is of little use to my busy lifestyle. Anyone having an answer I would much appreciate it.
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For a customer i want to check whether the given serial number for Adobe Acrobat XI is still valid. The virtual package suddenly asks for a serial number precisely after 8 months.
For a customer (i don't know the adobe ID) i want to check whether the given serial number for Adobe Acrobat XI is still valid. The virtual app-v package suddenly asks for a serial number precisely after 8 months. The package has not been modified.
Seems like this issue: Acrobat XI opens in trial mode or shows serial number screen even though you are a subscriber
Strange to note is that a local installation with the same serial number on a desktop seems to work ok...
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Re: Disable certain tools
Thank you very much, that was the mistake!
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Re: Disable certain tools
Happy to help
Let us know if you have any question/query in future.
-Tariq Dar
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