Hello,
I'm a Systems Administrator for a managed environment. My predecessor deployed Acrobat Reader DC without using the Customization Tool and thus we get prompted for updates and file associations are not correct. I have downloaded the latest version and used the Customization Wizard to set those items correctly and tested the deployment but it does not revert those settings, it just updates the version.
Is there any way to fully update or reinstall with the new settings?
Thanks!
[Question moved to the more relevant Enterprise Deployment (Acrobat and Reader) forum]
DOWNLOADED FILE: AcroRdrDC1502020039_en_US.exe
OPERATING SYSTEM: Windows 10 Enterprise (amd64), Windows 8.1 Enterprise (amd64), Windows 7 Enterprise SP1 (amd64)
The installer includes both the primary MSI (acroread.msi, version 15.007.20033) as well as an update MSI (acrordrdcupd1502020039.msp, version 15.020.20039), which install without error or issue. However, following the install, any attempt to launch Reader results in an error and prevents Reader from launching. The error text in question is...
Faulting application name: AcroRd32.exe, version 15.7.20033.2203, time stamp: 0x5507d7da
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00a77b54
Faulting process id: 0x38c
Faulting application start time: 0x01d254a00b91a4f1
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: 4970351d-c093-11e6-b90c-005056b6541f
If I decompress the aforementioned downloaded EXE and install the aforementioned MSI without updating with the aforementioned MSP, Reader appears to function without error or issue. Decompressed files look like this...
abcpy.ini
AcroRdrDCUpd1502020039.msp
AcroRead.msi
Data1.cab
setup.exe
setup.ini
Please advise.
Thanx.
Hi Acjuelich,
Ideally, after installing Reader DC should take the precedence of previous settings.
Unless there are some other customizations set on user profiles. Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then restart the machine. Try installing Reader Dc and let us know if that makes a difference.
Also, let me know the steps you have already taken to resolve this issue?
Regards,
Tariq Dar.
I purchased Adobe Acrobat Pro 9 several years ago for personal, non-business use. About 2 years ago, i purchased an new multipurpose printer, scanner, fax. I discarded the previous printer which was installed in Acrobat as the device from which to scan a document. I cannot delete that old printer or add the new printer in
Acrobat for the purpose of Creating PDF from Scanner. I have uninstalled Acrobat and reinstalled it, thinking that the new printer/scanner would be installed, but that did not occur. Is it possible to delete an old printer/scanner and/or add a new printer scanner?
We are deploying a large footprint of CC, we have created\deployed the Adobe Update Server Setup Tool (AUSST) v4 for the CC applications and this works for any of the Applications (photoshop, bridge,dreamweaver..ect), but I can not figure out how to update acrobat pro... Documentation is EXTREAMLY limited (as is typical for adobe) and there is nothing for the Acrobat piece.
Has anyone got this to work for Acrobat Pro on a windows system
do you have an enterprise license?
Yes
Do you have the Acrobat Enterprise Deployment documentation suite?
Yes, I have... and I saw no mention of updating Acrobat from AUSST.
Hello, i'm using adobe acrobat pro to create a form. I want to know if and how i can open a specific pdf file on mouse click based on the value of a textbox. Text in this textbox can be A, B or C.
On opening the file it should be filling the new file with the data from the file that is open. Is this at all possible in Acrobat Pro?
Hi Riche51950863,
By default, there is no option to change the zoom level using Customization wizard.
Like you mentioned this can be done using and here is the reference: General Application Settings Let us know if that helps.
Tariq Dar.
We deploy Reader Classic using an AIP and every time we want to apply an update patch, it always fails and we always have to uninstall and manually reinstall.
When I looked up other discussions for people getting error 1642 and other similar errors when applying MSP patches or trying to instal newer versions of Reader over older versions, the solution provided is always "The install must be corrupted. Just uninstall with the removal tool and reinstall" to get around the issue.
This is too much work.
What is the procedure to automate deploying patches to existing systems with Adobe Reader DC Classic without uninstalling and reinstalling each time?
Within a Citrix Provisioning Deployment, the Customization Wizard was used to create install and suppressed the Registration prompt. After some time, the registration prompt is now showing up again. FeatureLockdown was tried, but realize it isn't supported for Adobe Acrobat XI. Any ideas on how to correct?
If you have installed via AIP, patch cannot be applied over AIP installation. For more information please see: Administrative Installation Points — Enterprise Administration Guide
If you want to automate deploying patches without uninstalling and reinstalling every time then then directly deploy using bootstrapper (setup.exe). More information at: Bootstrapper Deployment — Enterprise Administration Guide
My previous laptop held the subscriptions for ADOBE Acrobat 9 pro and I now have a new laptop. I need to move the license from one computer to the next. How do I complete this task?
This is the version that I'm downloading from your LWS page:
| Software | --> Acrobat Professional | 9.0 | Worldwide English | Macintosh | Acrobat Professional 9.0 MAC ESD WWE |
It downloads correctly and I can get the Adobe Acrobat 9 Pro folder in my applications. Per the instructions, I try to launch Adove Acrobat 9 Pro. It tries to installs it and it asks me if i want teh 3D printer options I accept everything and then stalls there and never asks for a license key.
I been trying to get this SW install since last year with no success. What do you recommend iI do?
OK. First off, as a sys admin i'm VERY annoyed w/Adobe these days. Acrobat DC deployment in our new Windows 10 images has been a complete and utter nightmare with the way adobe tries to do licensing but yet has a full guide on licensing? WTF??? ok, rant aside here is the issue I have had now since day 1 of trying to embed my Acrobat DC Standard (classic, aka 2015) into our windows 10 imaging.
I have created a customized msp file using the Acrobat Customization Wizard. In it, i have used our CCE serial number and enabled Offline Exception.
I then install said package in my windows 10 images with my default admin user who's profile is then used for all new profiles. After making all of my changes to the images, i then will sysprep my image and then capture it in .wim form and then deploy via Windows Deployment Services and Server 2012 R2.
Once the image is deployed, we notice after about a few logins or so; acrobat will ask the user to Sign In and at that point is useless since you can't do anything until you sign in. This should not be breaking since i've enabled offline exception in the msp that we used in the install. i installed acrobat via the setup.exe and /sALL flags.
However, if I deploy my image and have acrobat dc installed via one of my firstlogon unattend commands; the licensing survives. WHY IS SYSPREP BREAKING LICENSING?
WHY DOES ADOBE MAKE LICENSING SO DANG HARD for us??? Image may be NSFW.
Clik here to view.
Hi,
Serialization of Acrobat DC via customization wizard is not the recommended way for OS imaging scenarios.
Please try the below steps
1. Generate a prov.xml file on any machine connected to internet using the following APTEE tool command line:
"adobe_prtk --tool=VolumeSerialize --generate --serial=<serialnum> --leid=<LEID of product> --regsuppress=ss --eulasuppress
[--locales=list of locales in xx_XX format or ALL>] [--provfilepath=<Absolute path to prov.xml>]"
2. Customize Acrobat package using customization wizard for all other changes except serialization (do not enter serial and do offline exception in customization wizard).
3. Install the customized Acrobat DC via setup.exe on the image.
4. Copy the prov.xml file created in step 1 on the image and run following APTEE command
"adobe_prtk --tool=VolumeSerialize [--provfile=<Absolute path to prov.xml>] --stream"
5. Launch Acrobat for about a minute
6. Now use this image for deployment.
Please revert back in case of any issues
Thanks
Ravi