Adobe Community: Message List - Enterprise Deployment (Acrobat and Reader)

We have a CC Abo with several licenses, for uns in DE and partners in FR and IT. Now we need Acrobat Pro DC licenses for China. Is this possible?

Oops, not China. It is Taiwan.

Or company has an ETLA License that we've normally used.

But over the past few months our Purchasing department has been getting us Serials that are for "Adobe Acrobat Pro DC 2017" - If I try the key on the DC Enterprise installer, it fails and tells me the Serial is for a Classic Build.

If I download what I'm pretty certain is the Classic 2017 build - It works......So is this or is this not DC ?

Document Cloud Product Tracks — Enterprise Administration Guide This document explains what the expected EXE's are for DC And Classic. The Serial which our purchasing department is certain is for DC, only works on the Classic.

How would our purchasing department go about just allowing more users to use the ETLA License ? (We have an installer set up in SCCM and normally just deploy that way...but if a different serial ,for a diffferent version is being purchased, then we can't use that)

I'm absolutely baffled.

Since the only difference is the TRANSFORM (which contains the serial for Pro or Std) I have used the following:

Adobe Acrobat Standard:

SCCM Detection Method
Windows Installer: {AC76BA86-1033-FFFF-7760-0E1108756300}

and

File System: C:\WINDOWS\Installer\{AC76BA86-1033-FFFF-7760-0E1108756300}\AcroStd.mst

Adobe Acrobat Professional:

SCCM Detection Method
Windows Installer: {AC76BA86-1033-FFFF-7760-0E1108756300}

and

File System: C:\WINDOWS\Installer\{AC76BA86-1033-FFFF-7760-0E1108756300}\AcroPro.mst

The naming is a bit confusing but it's not too hard to get a handle on it:

Acrobat DC has two tracks: Classic and Continuous (they are both DC products).
Tracks names don't have much to do with the licensing method, though Continuous tracks usually uses named user licensing and the Class tracks usually uses serial numbers. Ultimately, the licensing program you bought into determines this, and the admin guide page you reference is up to date.
Serial numbers are for one track or the other, so if you have a serial, install the correct track.

I'm not a licensing whiz, but I expect you buy a volume license for the number of seats you need to else buy more licenses.

HTH

Yes, that helps. It's the conclusion I've come to as well.....there are a few places where they make a clear distinction between the tracks by stating DC vs 2017. But even on the downloads page, under the Adobe DC Header, the link brings you to the Classic track exe

Even tif I go here Adobe products: desktop, web and mobile applications | Adobe - "DC" is subscription only and "2017" is Perpetual/1-time

I went to your link and I don't see that text or a problem. However, that doesn't mean there isn't any. It's possible some of the marketing materials have errors because when you install the Continuous track, the file and registry paths contains /DC/ and after installing the Classic track, files/registry paths contain /2017/.

That's unfortunate, because people get the product and track names confused based on "DC" being used in two different contexts.

Just remember:

DC is the product
There are two tracks
Whether you license via serials or named users depends on your licensing program choice first and the track choice second.

If you find any links that have confusing or erroneous content, please forward and I'll report them.

The computer is on my company network.

And is everyone who uses this software at your company facing this issue?

We have Acrobat DC 2017 with volume licenses. On one of the installs, when launching the application a window comes up reading: :Unable to Validate Serial" number.

I called support (if that's what you call it) After being transferred to 7 different people and verifying the account, I finally get to some guy named "Kaushik" who refuses to help me because he cannot validate the account.

So I turn to the real experts, the user forum.

under what user name is your volume license?

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Hi Team,

How can we disable/ take out the Sign In option in the Adobe Acrobat Reade DC 18.009.20050 . We don't want our users to login to the Adobe. I have highlighted the sign in option.

IT didn't mention anyone else with this issue. However I may be the only one with xi. I will ask around when I'm back in the office on Tuesday.

How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist, so that it can be installed on another computer?

you need to go through your volume licensing portal, Adobe Worldwide Licensing -

Where in the VLP do I find the deactivate feature?

Doesn't the correct answer above work?

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

When I drop down the print box to print as an Adobe PDF, an error message pops up telling me that I am not licensed or it's expired. Which is strange, because I do have a license and can edit, redact, highlight etc with no problem. Can someone tell me how to fix this? Thanks

thank you for this! I was about ready to throw my laptop out the window...

Acrobat pro DC licenses for China?

Re: Acrobat pro DC licenses for China?

I have a serial for Adobe Acrobat Pro DC 2017 - What on Earth is that ? I thought its either DC (Continuous) or 2017 (Classic)

Re: SCCM Detection Method for Acrobat 2017 Standard / Pro

Re: I have a serial for Adobe Acrobat Pro DC 2017 - What on Earth is that ? I thought its either DC (Continuous) or 2017 (Classic)

Re: I have a serial for Adobe Acrobat Pro DC 2017 - What on Earth is that ? I thought its either DC (Continuous) or 2017 (Classic)

Re: I have a serial for Adobe Acrobat Pro DC 2017 - What on Earth is that ? I thought its either DC (Continuous) or 2017 (Classic)

Re: Have to enter serial number and register every day to use Acrobat XI STD.

Re: Have to enter serial number and register every day to use Acrobat XI STD.

unable to validate serial number

Re: unable to validate serial number

Re: Disable SignIn / Sign Out (Adobe Acrobat DC)

Re: Have to enter serial number and register every day to use Acrobat XI STD.

How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist?

Re: How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist?

Re: How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist?

Re: Disable SignIn / Sign Out (Adobe Acrobat DC)

Re: How to deactivate Acrobat Professional DC2015 12.0 MLP AOO License when the old computer does not exist?

Print option to Adobe PDF is not working

Re: Adobe Acrobat DC Windows not Appearing on OSX