Adobe Community: Message List - Enterprise Deployment (Acrobat and Reader)

Hello, I recently have signed my company up to distribute Adobe Products through custom .wim file and Group Policy. I am just looking for a little clarification on the terms of the license agreement, specifically 3.4 (b) "Upon release of new version of the software, distributor will cease reproduction and distribution of previous version".

Forgive me for being a bit slow and confused on the "Reproduction" but how do you define this vs "Production"? Am I allowed to run the previous version on my workstations after the new release requirements and I just have to make sure to distribute the new version going forward? Or am I required to upgrade all running instances at my company?

With regards to the above and the record keeping required in the event of an audit, what specifically is needed to be documented?

-Just the event of distribution of the software? (i.e: Month 1 - 20 Installs, Month 2 - 10 installs)

- The event of distribution as well as version distributed (ie: Month 1 - 20 Installs of Flash 31, Month 2 - 10 Installs of Flash 32 in the event of a major release)

Same with Reader as well, I just used flash as the example because it is clearer of the version number available.

This is an over simplified example but I am just trying to do my best to illustrate my question and concerns.

Any Feedback is greatly appreciated, thank you!

- Bret

I am trying to deploy adobe professional 2017 out to users via SCCM and need to have it not ask for a login upon launching the application. I have used the Acrobat Customization Wizard DC to modify the package and add the serial number in and grant offline exception but it still ask for login. I have tried it with the boxes checked for "allow standalone Acrobat deployment with CCE serial and "Suppress display of EULA with no luck. Any help would be appreciated.

What is the command line that you are using to install the application?

I am using SCCM 2016 and I created an application from the .msi which imports the imformation and commands. It uses the Installation command of : msiexec /i "AcroPro.msi" /q

Hi adrianh90880563

What i can suggest here is that you should opt for Acrobat DC subscription plan for all of your 8 users.

1. Install Acrobat DC on all Terminal servers you have with named users licensing (Steps at Common Deployment Options — Enterprise Administration Guide )

2. Block Acrobat usage via group policy for all other users except the users who will use it.

3. Now when these users will log in they have to sign in once in Acrobat and will be able to use Acrobat without having to sign in again next time.

You can refer the Acrobat ETK for more information on this.

Regards

Ravi

Hi mathisj

Running only msi will not apply the changes you have done via customization wizard. Please run the setup.exe. This should resolve your issue. You can try command setup.exe /qn

Still an issue after an update to 2019.008.20071

Thanks that took care of the login issue!

Can someone lend ANY insight into this, please?

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

p.s. i'm not sure how your message got to the top of the forum message list and be 3 weeks old.

Hi Allan,

Because Microsoft deprecated support for MSP, EXE, and CAB file types with Azure Intune, Adobe does not plan on supporting Intune-based desktop deployments. However, some enterprise admins have reported success with various workarounds for Adobe Reader. For example, see this forum post. Acrobat cannot be deployed via Intune.

For detailed information, please refer to the following Adobe article and forum discussion Troubleshooting and Support — Enterprise Administration Guide

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

We have a Windows Server 2016 Remote Desktop environment, on which Adobe Acrobat X and Adobe Reader DC are installed. Users are not able to select Acrobat X as their default PDF handler, not via Explorer or via Acrobat X. When trying so using Acrobat X, an installer windows will open and eventually crash.

When I perform a repair of the Acrobat X installation, everything will be fine for a few days, but after a few days the exact some problems occur. Can Acrobat X and Reader DC co-exist? On Windows Server 2016 Remote Desktop?

Hi!

Adobe (Acrobat) Reader DC. In Tools Pane appear many tools unusable for users, I mean – when they try to use these (some of) they will be redirected to … Anyway, is there possible (using registry or script etc.) to remove some tools from Tools Pane, firstly these which users can’t use? Yes, I’m aware there is no such option for Reader in customization wizard, but perhaps is some other options to accomplish this. Very confusing for users to have options they can’t use anyway. Also, I’m not sure removing Tools Pane in full is good ideas as some of tools could be handy (which is directly usable in Reader and don’t need any … purchase or setup, you know.).

More thanks, Alar.

PS! Sorry if this question is answered somewhere here, couldn’t find. Please point.

Please repost with a proper title and the details in the body of the post. You've posted everything in the title and it can't be read.

Tools can be customized: Pre-Deployment Planning — Enterprise Administration Guide

You could probably get a better answer by finishing the sentence that ends in "redirected to...". I'm guessing you're referring to service-based tools. If so, disable services.

I have 14 computers that need Acrobat Reader installed and I was trying to do it via a script through our LabTech software using shell commands.

while the commands do run on their own directly from the workstations (i have a separate workstation that i have been using to test my scripts) I cant seem to get them to work through LabTech. I have reached out to Labtech and am still waiting to hear from them and I have tried to call Adobe but they do not provide phone support for Reader. I would like to know what I need to properly set up a script that I can input into LabTech and install Adobe Reader silently.

Ditto about the title and description.

Here is the information that you seek:

General Preferences

bHideHelpWelcome

Data type

boolean: DWORD value > REG_DWORD

Default

Version #

Oct. 2018 both tracks

HKCU Path

AVGeneral

HKLM Path

Not lockable

Summary

Specifies whether to disable the Welcome menu item under Help.

Details

Possible values include:

0: Enable the Welcome menu item.
1: Disable the Welcome menu item.

i dont suppose anyone has found a workaround for this? we're in the exact situation and hoping to find a way to make this work (supported or not....working is all we care about right now). I dont suppose something like this would work?

Using Adobe provisioning toolkit enterprise edition

So worst case scenario, in this situation where a user gets a random pooled desktop w/ app layering (user layer which means the user gets persistence (HKCU hive, profile appdata folders, etc follow them regardless of the machine ).....if they get prompted every morning to sign in and it works for that session is there any compliance issue if they just do that?

Distribution Agreement Clarification

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Removing some unnecessary tools from Tools Pane

Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\Fea

Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC

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Installing Acrobat through ConnectWise LabTech Script

Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC

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