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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC

October 10, 2018, 5:41 am
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Re-posting: 

Hi, please help me in suppressing First popup (not welcome screen) as shown below. It says something like " Check out the new Acrobat Reader DC" and has "Start tour" button on it. I would like to suppress this via registry settings since  I am packaging this for enterprise distribution.

I have added following registry key for welcome screen which is working and Suppressing the welcome screen I hope, but need to suppress the following . Thanks in advance.

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

"bShowWelcomeScreen"=dword:00000000

 

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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC

October 10, 2018, 5:43 am
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I have added following registry key but the popup appears on 3rd or 4th launch

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\Welcome Tour]

"bHideHelpWelcome"=dword:00000001.

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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC

October 10, 2018, 6:35 am
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Hi Steve, Tested this again with fresh Win 10 machine with below registry and its working now.

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\Welcome Tour]

"bHideHelpWelcome"=dword:00000001.

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Acrobat Pro 2017 (Classic) "Your trial has expired"

October 10, 2018, 5:08 pm
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We're having some issues with licencing for Acrobat Pro 2017 (Classic) on our Remote Desktop Server (Windows Server 2012 R2)

 

It was installed in March and has been OK up until about a week ago, it's now giving a message stating the trial has expired. There were 5 licences purchased (Transactional Licencing Program) and the product was originally licenced and activated with the serial number provided for us in the Adobe LWS portal.

 

I've tried signing in and activating. I've uninstalled Acrobat, run the Acrobat clean up tool, rebooted the server and reinstalled. I've run then Acrobat Customization Wizard, added the serial number and enabled the Offline Exception. Users no longer are prompted to sign in but it's still stuck in a trial state. I've also tried to serialize it through the APTEE utility which seems to complete with a return code of 0 but still has the same issue.

 

Not really sure what to try next, hopefully someone here is able to assist.

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Re: Acrobat Pro 2017 (Classic) "Your trial has expired"

October 11, 2018, 5:11 am
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Acrobat Reader DC proxy popup

October 11, 2018, 3:35 am
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Hi all, we have recently upgraded to reader DC and we are now getting a proxy popup when we go to save, print and sometimes open PDF's.  we use messagelabs for our web filtering and it's that that's blocking whatever URL it's trying to connect to.  I found this page and whitelisted all the acrobat services URL's, still the popup appeared

Adobe Creative Cloud Network Endpoints

*.acrobat.com

*.echosign.com

*.echocdn.com

*.bam.nr-data.net

*.newrelic.com

Required by Adobe Acrobat services

 

I re-installed adobe reader using the customisation tool, disabling all online services and features....popup was still happening.

 

I then installed wireshark and saw it was trying to connect to https://files.acrobat.com.  i whitelisted that URL and it's STILL appearing.  My boss is really getting on at me to get it fixed but i don't know where to turn to next.  Googling it bring up loads of people with the same issue but i can't find an answer. 

 

Can anyone help? anyone managed to resolve this?

 

thanks

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Re: How to Silently uninstall Acrobat 2015 using command line and either AcroReaderTool or Acrobat Uninstaller on a Mac

October 11, 2018, 8:27 am
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It appears that with newer versions of Acrobat, the "Remover Tool" binary does not exist anymore.  For example, in the 2017 version of Acrobat, the "Acrobat Uninstaller.app" is now in "/Applications/Adobe Acrobat 2017/Adobe Acrobat.app/Contents/Helpers" and "Acrobat Uninstaller.app/Contents/MacOS" doesn't have a "Remover Tool", just "Acrobat Uninstaller".

 

As peterf42877668 mentions, trying the same pattern of running "Acrobat Uninstaller" as in the "Remover Tool" example doesn't work.  Is there a silent command-line way to uninstall newer versions of Adobe Acrobat?  This would be very handy to know for hands-off administration of Macs.

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Acrobat X Pro will not start after installing Windows 10 1803 update + on multiple machines.

October 11, 2018, 11:07 am
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Computers on the network are running Windows 10 pro update 1803-1809 build 17763.55.  The 1803 update was recently pushed to test machines on the network.  After the update was installed we noticed that adobe reader dc, adobe x pro and adobe touch was not loading.  When we start the application nothing would happen.  The acrobat.exe process and the acrord.exe process would start for a few seconds in task manager but would then just disappear.  Additionally, the below error message would be recorded every time the app was attempting to be open.  I have uninstalled and reinstalled each application.  I have also used the adobe clean-up tool.  I also tested the same programs on a freshly imaged machine after all windows updates were installed.  I have removed the machine from the domain and attempted to install it with no resolution.  The computers that are still on update 1709 and below are still able to use these products without issue.  Any help would be appreciated. 

Capture.PNG

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Does the Mode Reg key uncheck the Automatic Updates box in Preferences?

October 11, 2018, 11:59 am
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Enterprise environment and we're setting the Mode key under HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\Legacy\(product name)\(product code) to 0 to prevent download and updating of Acrobat Pro DC.  Even after setting the key I'm still seeing a checkbox next to the Automatic Updates under preferences.  Is this expected behavior? 

 

We still want to manually check for updates so we don't want to hide the option using bUpdater.

 

I've been referencing the following:  Windows Updates

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Re: Does the Mode Reg key uncheck the Automatic Updates box in Preferences?

October 11, 2018, 2:10 pm
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Re: Adobe Reader DC 2015.007.20033

October 12, 2018, 3:03 am
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Same here.

 

Version 19.008.20071

 

i also check

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bAcroSuppressUpsell

 

is set to 1.

 

Dont work.

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Re: How to disable automatic update of Adobe Acrobat 2017 Pro?

October 12, 2018, 12:36 pm
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Thank you and sorry for my late reply!

Finally I managed to configure a new preferences file /Library/Preferences/com.adobe.Acrobat.Pro.plist for the whole system with some success.

 

<?xml version="1.0" encoding="UTF-8"?><!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"><plist version="1.0"><dict>        <key>2017</key>        <dict>                <key>FeatureLockdown</key>                <dict>                        <key>bUpdater</key>                        <false/>                </dict>        </dict></dict></plist>

 

I'm not sure if it was all necessary, but I

1.) adjusted privileges to 755  'sudo chmod 755 com.adobe.Acrobat.Pro.plist' and owner to root 'sudo chown root com.adobe.Acrobat.Pro.plist'

2.) converted the plist to binary 'plutil -convert binary1 /Library/Preferences/com.adobe.Acrobat.Pro.plist'

3.) restarted the Mac to apply the new settings, since just entering 'sudo killall cfprefsd' didn't work for me.

Now, there are no more options for update in the Acrobat Pro GUI in Preferences nor Help Menu.

 

However, Acrobat Update Helper still tries to connect several times a day to armmf.adobe.com.

If I check /Library/Application Support/Adobe/ARMDC/Registered Products/com.adobe.(product name).(track name).plist for 'UpdateMode', it's already set to 0.

Is there anything else, I can do to get rid of the update call?

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Adobe Acrobat DC crashes after installation

October 14, 2018, 11:10 pm
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Hello.

I'm running Acrobat DC on a Windows 2016 Server with Citrix Virtual Apps 7.15 LTSR. I reinstalled the program, because my users have some problems.

On my first uninstallation I used the appwiz.cpl. After restarting the machine and install the program the App crashes.

Next try: I uses the cleanup utility, reboot the machine and install again. Same crash.

In the third run, I installed the program without a license key. Same problem.

I don't have any idea to solve the problem.

Here are my error messages:

 

Protokollname: Application

Quelle:        Application Error

Datum:         11.10.2018 14:19:39

Ereignis-ID:   1000

Aufgabenkategorie:Anwendungsabsturzereignisse

Ebene:         Fehler

Schlüsselwörter:Klassisch

Benutzer:      Nicht zutreffend

Computer:      sever.local

Beschreibung:

Name der fehlerhaften Anwendung: Acrobat.exe, Version: 15.6.30456.41642, Zeitstempel: 0x5ba245ff

Name des fehlerhaften Moduls: Acrobat.dll, Version: 15.6.30456.41642, Zeitstempel: 0x5ba245db

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0005fef1

ID des fehlerhaften Prozesses: 0x17bc

Startzeit der fehlerhaften Anwendung: 0x01d4615caa3c5035

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll

Berichtskennung: bae6ca48-b37c-4f1a-a02c-e1403c139914

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-10-11T12:19:39.891469900Z" />

    <EventRecordID>129798</EventRecordID>

    <Channel>Application</Channel>

    <Computer>server.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Acrobat.exe</Data>

    <Data>15.6.30456.41642</Data>

    <Data>5ba245ff</Data>

    <Data>Acrobat.dll</Data>

    <Data>15.6.30456.41642</Data>

    <Data>5ba245db</Data>

    <Data>c0000005</Data>

    <Data>0005fef1</Data>

    <Data>17bc</Data>

    <Data>01d4615caa3c5035</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.dll</Data>

    <Data>bae6ca48-b37c-4f1a-a02c-e1403c139914</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Protokollname: Application

Quelle:        Application Error

Datum:         11.10.2018 14:19:42

Ereignis-ID:   1000

Aufgabenkategorie:Anwendungsabsturzereignisse

Ebene:         Fehler

Schlüsselwörter:Klassisch

Benutzer:      Nicht zutreffend

Computer:      server.local

Beschreibung:

Name der fehlerhaften Anwendung: PDApp.exe, Version: 10.0.0.49, Zeitstempel: 0x577f74a6

Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.14393.2430, Zeitstempel: 0x5b69197f

Ausnahmecode: 0x4001000a

Fehleroffset: 0x000dad12

ID des fehlerhaften Prozesses: 0x5c

Startzeit der fehlerhaften Anwendung: 0x01d4615caed72db1

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Pfad des fehlerhaften Moduls: C:\Windows\System32\KERNELBASE.dll

Berichtskennung: bc1dcba0-3ddf-46a8-9515-6e33dcb07a54

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-10-11T12:19:42.493836000Z" />

    <EventRecordID>129800</EventRecordID>

    <Channel>Application</Channel>

    <Computer>server.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>PDApp.exe</Data>

    <Data>10.0.0.49</Data>

    <Data>577f74a6</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>10.0.14393.2430</Data>

    <Data>5b69197f</Data>

    <Data>4001000a</Data>

    <Data>000dad12</Data>

    <Data>5c</Data>

    <Data>01d4615caed72db1</Data>

    <Data>C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe</Data>

    <Data>C:\Windows\System32\KERNELBASE.dll</Data>

    <Data>bc1dcba0-3ddf-46a8-9515-6e33dcb07a54</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Protokollname: Application

Quelle:        MsiInstaller

Datum:         11.10.2018 14:21:22

Ereignis-ID:   1004

Aufgabenkategorie:Keine

Ebene:         Warnung

Schlüsselwörter:Klassisch

Benutzer:      DOMAIN\Administrator

Computer:      server.local

Beschreibung:

Erkennung von Produkt "{AC76BA86-7AD7-1031-7B44-AC0F074E4100}", Feature "ReaderProgramFiles" und Komponente "{FC2C280E-249E-4955-A241-BF71EBB6F3F2}" fehlgeschlagen. Die Ressource "HKEY_CLASSES_ROOT\AcroExch.Document\CurVer\" ist nicht vorhanden.

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1004</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-10-11T12:21:22.096550300Z" />

    <EventRecordID>129803</EventRecordID>

    <Channel>Application</Channel>

    <Computer>server.local</Computer>

    <Security UserID="S-1-5-21-xxxxxxxxxxxxxxx-500" />

  </System>

  <EventData>

    <Data>{AC76BA86-7AD7-1031-7B44-AC0F074E4100}</Data>

    <Data>ReaderProgramFiles</Data>

    <Data>{FC2C280E-249E-4955-A241-BF71EBB6F3F2}</Data>

    <Data>HKEY_CLASSES_ROOT\AcroExch.Document\CurVer\</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Protokollname: Application

Quelle:        MsiInstaller

Datum:         11.10.2018 14:21:22

Ereignis-ID:   1001

Aufgabenkategorie:Keine

Ebene:         Warnung

Schlüsselwörter:Klassisch

Benutzer:      DOMAIN\Administrator

Computer:      server.local

Beschreibung:

Erkennung von Produkt "{AC76BA86-7AD7-1031-7B44-AC0F074E4100}" und Feature "ReaderProgramFiles" fehlgeschlagen beim Anfordern von Komponente "{394C74ED-7197-4387-9FF8-7AA6C440F325}".

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="MsiInstaller" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-10-11T12:21:22.097050700Z" />

    <EventRecordID>129804</EventRecordID>

    <Channel>Application</Channel>

    <Computer>server.local</Computer>

    <Security UserID="S-1-5-21-xxxxxxxxxxxxxxx-500" />

  </System>

  <EventData>

    <Data>{AC76BA86-7AD7-1031-7B44-AC0F074E4100}</Data>

    <Data>ReaderProgramFiles</Data>

    <Data>{394C74ED-7197-4387-9FF8-7AA6C440F325}</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>(NULL)</Data>

    <Data>

    </Data>

  </EventData>

</Event>

 

Any ideas to fix this?

Thanks in advance for your answers.

 

Regards

 

Dirk Emmermacher

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Re: Adobe Acrobat DC crashes after installation

October 15, 2018, 7:22 am
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Re: Does the Mode Reg key uncheck the Automatic Updates box in Preferences?

October 15, 2018, 9:07 am
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As I indicated in my last statement, we don't want to hide & disable the update option with bUpdater , only make it a manual check only.

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Re: Acrobat Reader DC proxy popup

October 15, 2018, 9:10 am
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Re: Does the Mode Reg key uncheck the Automatic Updates box in Preferences?

October 15, 2018, 9:03 am
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(edited)

 

Use bUpdater to disable updates.

 

To use Mode, verify bUpdateris not present on the machine and set Mode as follows:

 

  • 0: Do not download or install updates automatically.
  • 1: Do not download or install updates automatically. Same as 0.
  • 2: Automatically download updates but let the user choose when to install them.
  • 3: Automatically download and install updates.
  • 4: Notify the user downloads are available but do not download them.

 

Can you also post the build number of your install?

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Where to find AdobeDC 19.008.020074 installation for Enterpise?

October 11, 2018, 1:15 am
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Hello,

i have printing issues with 19.008.020071v. Printing problems are solved in new 19.008.020074v. I am using Adobe Customization Wizard to configure AdobeDC. In this link for enterpise i can only find older 19.008.020071v Adobe - Adobe Acrobat Reader DC Distribution  . Where to find latest 19.008.020074v for enterprise?

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Re: Where to find AdobeDC 19.008.020074 installation for Enterpise?

October 15, 2018, 1:50 pm
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Re: Acrobat Pro 2017 (Classic) "Your trial has expired"

October 15, 2018, 8:04 pm
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We've resolved the issue by following the steps listed by user kglad in another forum post:Serial key after trial - not working

 

Looks like the steps to rename the Adobe PCD and SLStore folders were what we were missing during the first time uninstalling/cleaning/reinstalling.

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