Have been running Adobe DC or Creative Suites using Named User deployment in a Cittrix XenDesk 7.16 environment using stateless machines with user profiles for 6months with no issues. Yesterday when users tried to login to Adobe DC they are getting the popup for the "License limit reached" and the two options to either "sign me out of other computers so I can sign in here"or "I signed out of one computer so I can sign in here" Each user has their own Named User license assigned. What all of sudden could be causing the license to not "release/reset" when the VDI machine is shutdown. Once again this starting happening just yesterday and is taking place with separate companies that we support each with their own Adobe Subscription Accts. The architecture for the XenDesk environment is the same for all of them.
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VDI XenDesktop 7.16 Adobe Sign On Error
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Re: Is there a notification service for when new releases are released?
I'm only aware of PSIRT notices you mention: Content Subscription Form.
I've ping the team in case there's something else. Will post back.
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Re: Acrobat Reader DC proxy popup
Hi, sorry for the late late reply, i don't seem to have a cservices reg entry
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Re: Acrobat Reader DC proxy popup
Hi, apologies for the late reply, no nothing like that (is this the shared files you are referring to?), we don't use that function. It also affects everyone that has it so it's a company wide thing
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Deploy Adobe Reader
Hello everyone,
I have a problem with the "Tools Pane", when we push a new version, the Tools Pane is newly enabled... The customer must go to Preferences/Documents/Remember current state of Tools Pane and push shift-f4.
Then I push a new version, and again the same must be done.... Annoying-
I had a solution that I found on the web... Modify the registry with the following parameter :
[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open\command]
"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"
[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read\command]
"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"
But did not work anymore... Tools Pane is back....
The only working way was to delete viewer.aapp....
I use "Acrobat Customization Wizard DC" to set my Reader DC installation. Is there a way to use this Customization Wizard to hide this Tools Pane by default???????
And When NOT can you please give me a solution to hide this with command line or registry modification?
I see a lot of post complaining about this but no viable solution was given...
thx
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Re: Acrobat Reader DC proxy popup
You have to create it manually.
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Re: Deploy Adobe Reader
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Re: Deploy Adobe Reader
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\cTaskPanes]
"irightPaneState"=dword:00000001
"iBasicSharePaneStickyStatus"=dword:00000001
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\cTaskPanes\cBasicCommentPane]
"bAllowMultipleExpandedPanels"=dword:00000001
Worked ! Thanks a lot for help "EntrepriseHelp"
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
Im sorry but i have no understanding of where to go to do this actions. it is very unclear - please for the noob/novice, can u explain please, as im about to uninstall Adobe, its driving me more insane
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
The solution above is for enterprise administrators. It's not wise to edit the registry if you're inexperienced. Just go through a couple of tour screens and close the window. If you still see the tour after the next product launch, post back.
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
One way I might suggest, as I understand how you feel. Took the tour a dozen times, won't stop popping up...
Open Notepad, Copy paste the following into the page:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]
"iFTEVersion"=dword:0000000a
"iLastCardShown"=dword:00000000
Then save as, under file type choose "All Files", name the file Tour.reg and make note of where you save it. DO NOT SAVE AS TEXT FILE. Double click on the Tour.reg file to insert it in the registry.
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
have taken the tour many times it doesnt go away that is why im on here in desperation
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
Did you try the copy paste into a reg file I had posted?
Did that work or were you not able to create the registry file?
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Re: Please help me to suppress the following Popup which states "Start tour" on the first launch of Adobe acrobat Reader DC 19 (Latest). I have tried the following registry key but not helping. [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC
i have saved the file, however, as mentioned before I do not know how or where to get into registry file
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Adobe Acrobat SC 2017 is asking to Sign in suddenly
Hi All,
We are using Adobe Acrobat DC 2017. Suddenly users are getting Sign In required wizard. License was assigned to the user and they were using it for a while and it happened suddenly. I would say after 30105 update and this is not happening to all.
You input might help me
Thank you,
Irul
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Re: Adobe Acrobat SC 2017 is asking to Sign in suddenly
If you are getting a Sign-In screen prompt and you are not on a Subscription or Named User License then it means that the license check may have failed on launching the product. You will want to check in with Adobe Support and provide the following log files from the affect machine(s) USER temp directory for investigation.
oobelib.log
amt3.log
PDApp.log
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Acrobat 2019 completely disappearing after iMac start-up
Having an issue where the Acrobat DC 2019 application completely disappears each day after starting up in the morning. I'm running a Late 2015 Retina 5K iMac with OS High Sierra 10.13.6.
Reinstalling Acrobat DC works until the iMac is shut down and restarted. I've tried running the update patch to version 19.008.20080, but this did not solve the issue.
I'm on a corporate enterprise account for Adobe CC, and other users are experiencing the same issue with Acrobat 2019.
Is there a way to re-install Acrobat 2018?
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Re: Adobe Acrobat DC Windows not Appearing on OSX
Window >zoom worked for me.
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Re: Acrobat Standard DC verwandelt sich in Pro
There are a couple of possibilities going on here.
- The trial license for Acrobat Pro is stuck. Use the Acrobat and Reader Cleaner tool to remove the product.
- The User has the Creative Cloud provisioned to them as well as Acrobat Standard. This means that the provisioning for the Creative Cloud has precedent and they get Acrobat Pro.
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Re: Flytta företags licens till annan användare
Is it serialized or provisioned via the Admin Console?
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