Dear Community,
We run a local-domain based Terminal Server 2012 R2 as a HyperV VM guest, with thin clients connecting to it.
The same was happening when TS was running as a VMware guest on ESXi 6.5 host.
All users use Adobe Acrobat DC Pro (2015) in parallels with some other 3rd party solutions, i.e. Worldox GX4 is one of those.
Staff is opening PDF files and then editing, running OCR or just highlighting parts of documents they wish to come back to later.
However, we have noticed that quite often and in files of varying size and complexity (from single page, all text to hundreds of pages, content-rich documents) after a while open PDF file will just go blank?
All highlighting lost, all editing changes lost etc.
The only way to go back to the file is to close Acrobat and re-open the file, hoping some changes have been saved.
The only way we can prevent this is by frequently saving the file which is being manipulated at the time.
However, it's very inconvenient for our staff to focus on having to save changes every couple of minutes, rather than work.
We initially thought this may be due to corrupt Terminal Server profile, but that can be excluded now.
We also supposed it may do with the low available RAM - server is assigned 32 GB, but it's never in use over 70%.
Any ideas?
Below is system information:
Account Detail:
User Account Control: Default
Process Integrity: Undefined
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2013 32-bit
Available Physical Memory: 4194303 KB
Available Virtual Memory: 3931912 KB
BIOS Version: VRTUAL - 1
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.9600.16384 (winblue_rtm.130821-1623)
Creation Date: 2018/06/27
Creation Time: 11:15:15 PM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (winblue_rtm.130821-1623)
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 1
Number of Mouse Buttons: 5
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: Microsoft Basic Render Driver
Version: 6.3.9600.19176
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe
Version: 15.6.30457.308313
Creation Date: 2018/11/07
Creation Time: 2:09:26 PM
Locale: English (United States)
Monitor:
Name: Microsoft Hyper-V Video
Resolution: 1920 x 1080 x 64
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 8.1
OS Version: 6.3.9600
Page File Space: 4194303 KB
Processor: Intel64 Family 6 Model 63 Stepping 2 GenuineIntel ~2297 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: ***TS1
Temporary Directory: C:\Users\********\AppData\Local\Temp\1\
Time Zone: Eastern Standard Time
Total Physical Memory: 4194303 KB
Total Virtual Memory: 4194176 KB
User Name: ************
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows
