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Adobe Acrobat - VMware Thinapp

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Good Day,

 

We are deploying Linked Clones to users using VMware.  We have many users that have Acrobat Standard/Pro X and XI.  Has anyone successfully thinapp'd Acrobat?  If you did, how did you get past it not seeing the virtual printer?

 

Thank you,

Jennifer


Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Thanks for the reply brogers_1.

That page will no doubt serve others who stumble across this page.

Now, for the record, if one searches for "EULA" on the page you linked, it will take them to AdobeViewer (PDF Viewer Settings) page here: http://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/AdobeViewer.html?zoom_hi ghlight=EULA

And that confirms that Acrobat uses 'EULAAcceptedForBrowser'.  Although the path isn't specified there, its presumably:

  1. On a 64-bit machine:
    1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\10.0\AdobeViewer
    2. HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\10.0\AdobeViewer
  2. On a 32-bit machine:
    1. HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\10.0\AdobeViewer
    2. HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\10.0\AdobeViewer

 

Since this is a 64-bit machine, here's an export of the former registry location:

Windows Registry Editor Version 5.00

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\10.0\AdobeViewer]

"EULAAcceptedForBrowser"=dword:00000001

"bLaunched"=dword:00000001

 

[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\10.0\AdobeViewer]

"EULAAcceptedForBrowser"=dword:00000001

"bLaunched"=dword:00000001

 

Despite having set that, when I launch Acrobat, I get the Software License Agreement screen.

To be sure I even went as far as adding the above settings to the 32-bit location, but the problem persists.

 

So, if I'm missing something, kindly point it out!

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Thanks for the reply Sabian Zildjian.

While the information you shared will likely prove helpful to others who find this post, it doesn't quite fit the bill.

  1. Item one in your reply isn't an option because the application is already installed & deployed.  This requires repackaging Acrobat (and correctly I might add!) then re-deploying it.  That's not something we're willing to do at the moment.
  2. Item two would be nice to use except (from the page itself): "The Adobe Provisioning Toolkit Enterprise Edition is a command-line tool that helps you track and manage serialization of Adobe®Creative Suite® products that you have deployed using the Adobe Application Manager Enterprise Edition."  Well, (a) this isn't CS5/5.5/6 or part of a CS bundle and (b) it wasn't deployed (or packaged) using AMEE.  The command line utility requires the application LEID which can be found here (http://www.adobe.com/go/aptee_leid), and again, its for CS products; there's nothing there for Acrobat.

Again, good information here, but unless I'm missing something, this isn't going to work for the current situation.

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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See if this helps:

 

  • There is no EULA setting in HKLM for any product.
  • Acrobat uses HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\<version>\AdobeViewer\EULAAcceptedForBrowser. Acrobat is a 32 bit app. This is the path I use on my 64-bit machine.
  • APTEE can be run on non-CS products. See the Admin Guide.

 

Ben

Re: AcrobatUpd11009.msp patch cannot be installed

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Admin Guide (“http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/aip.html)  says:

  • Do not create the AIP directly on the root drive (e.g. C:). Use TARGETDIR on the command line or the AIP user interface to specify a different install location.
  • If you previously deployed using an AIP, then you must apply the successive patches using an AIP.
  • Know when you can reuse AIPs and when you have to create a new one. For example, Acrobat 10.x quarterlies are cumulative and cannot be installed on top of each other.
  • 11.x products do not require uninstalling existing products that were installed via an AIP. Update the product as described at http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/gpo.html

 



The correct steps for AIP deployment are:

  1. Always first create AIP for 11.0.0 and preserve it.
  2. Apply 11.0.09 Q patch over AIP created above in (1).
  3. Uninstall 11.0.08 AIP deployed earlier or follow 9   Group Policy-Active Directory — Enterprise Administration Guide
  4. Reinstall 11.0.09 AIP created at step (2).
  5. Repeat steps (2-4) when new patch is released (make sure to follow correct patch application Order).

Acrobat Pro file open issues @ VDI

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While opening PDF file in Acrobat Pro 9 under the VDI user environment, the Acrobat starts and automatically simultaneously closes without any error message.

 

Opening the same file in Acrobat reader becomes without any problems.

 

We use VDI based on Citrix XenDesktop v.7.5;

Hypervisor - VMWare vSphere v.5.0.1U1;

MS AD - W2k8R2

 

User Virtual machines based on OS Windows 7 (32 bit);

 

All User files are stored on file server, which are provided by storage EMC VNX5400 and accessible through CIFS protocol. We user folder redirection for user folders

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Thanks again for the reply brogers_1 and many many thanks for the clarification!

To clarify, as I was not clear my last post: 'EULAAcceptedForBrowser' is in both the 32-bit and 64-bit (just to be sure) HKCU registry locations, yet I'm still prompted.  Is this normal/expected behavior?

 

 

As for APTEE,  I must be missing something critical.  Maybe someone can help point that out?

 

There are two different versions of command line utility: one for CS5.5 and another for CS6.

What 'family' does Acrobat X Pro fall under: CS5/5.5 or CS6?

 

I'm using the LEID's from here http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html and here http://helpx.adobe.com/creative-cloud/packager/creative-cloud-licensing-identifiers.html.

Are those the correct LEID's for Acrobat X Pro?

 

I'm using the commands for adobe_prtk in the Adobe Provisioning Toolkit Enterprise Edition Tech Note for

 

The CS5 version doesn't have an option to suppress the EULA so I tried `adobe_prtk --tool=ReplaceSN --serialize=AcrobatPro-AS1-Win-GM --serial=super-long-serial-number` and that succeeded (return code 0) but I'm still prompted to accept the Adobe Software License Agreement.  I don't see anything else in the documentation that suggests an EULA option for CS5/5.5.

 

The CS6 version just isn't working:

  • I tried `adobe_prtk --tool=EULA --leid=AcrobatPro-AS1-Win-GM --eulasuppress` with and without `--locale=en_US` and that returns error code 6.
  • I tried `adobe_prtk --tool=EULA --leid=AcrobatPro-AS1-Win-GM --eulasuppress --locale=en_US` but that gives me code 25.
  • I tried `adobe_prtk --tool=EULA --leid=AcrobatPro-AS1-Win-GM --eulasuppress` but that gives me code 1.
  • I tried serializing a package while suppressing registration, but that returns error 14.
  • I tried serializing a package when a user is offline, and while I had no issue generating the request code and feeding the response code back to the prtk, the return code was 0 but I still get the prompt.
  • I tried serializing a package for enterprise users, and while I had no issues generating the prov.xml, when I tried to volume serialize the package, that returned error code 25.
  • I tried suppressing registration for serialized products but got error core 25 again.

 

What am I doing wrong?

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Better start at the beginning. What kind of license do you have?

  • Volume?
  • Standalone or bundled with CS?

Ben


Re: Adobe Reader 11.0.09

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I must have overlooked the bootstrapper method a few times and just never bothered with it. You were right though, it was pretty simple. I have both versions in my original post working that way now and both seem to install without a problem. Do you know where the log file is stored?

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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This is a volume license; has been deployed to the entire organization (about 2000 seats).

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

Re: Adobe Reader 11.0.09

Re: Acrobat Pro file open issues @ VDI

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Check the values here:

 

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\<version>\AdobeViewer\EULAAcceptedForBrowser

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\<version>\AdobeViewer\bLaunched

HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\<version>\AVPrivate\bshowEULA


Should be 1, 1, 0.


Set them if not right and report back.


Ben



Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Thanks for this Ben.

I've never seen bshowEULA in the AVPrivate key before.

I imported the registry file:

     Windows Registry Editor Version 5.00     [HKEU_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\10.0\AdobeViewer]     "EULAAcceptedForBrowser"=dword:00000001     "bLaunched"=dword:00000001     [HKEU_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\10.0\AVPrivate]     "bshowEULA"=dword:00000000

But the behavior is the same:

  1. Acrobat launches without asking for the EULA
  2. I can navigate menus, go into opens, try to open or create a PDF
  3. After a handful of seconds ranging anywhere from 5-15, Acrobat closes and EULA prompt (pdapp.exe in C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\Core) appears

 

I tried being clever & renamed the exe to something else but instead of the EULA prompt I get the following popup:

     [Title]Acrobat X Pro    Adobe Application Manager, required to run your product, is missing or damaged.    Please download a new copy of Adobe Application Manager from http://www.adobe.com/go/applicationmanager.                                                          [OK Button]

And when I acknowledge the dialog, it and Acrobat close.

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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I also found an odd bug where for some users on 10x see the EULA after the product has been installed for 36 hours. It would be interesting to see if updating several of your users to the latest version resolves the problem.

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Well at least we're gradually narrowing this down. Before you try the steps below, take a look at existing blogs/threads on a similar issue and see if they are related: Adobe Acrobat asking to accept EULA after updating 10.1.0 | InterWorks, Inc.

 

Next:

 

Your statement that "The CS5 version doesn't have an option to suppress the EULA" is incorrect though. See http://wwwimages.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/Adobe_Provisioni ng_Toolkit_Enterprise_Edition_…


However, the cmd line you used is right:


adobe_prtk --tool=EULA --leid=AcrobatPro-AS1-Win-GM --eulasuppress


Retry with the right aptee version.


I'm guessing it won't work. If so, do this:


  1. See HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\{application}\{version}\Installer\
  2. Then go here: 21   Identifying Existing Installs — Enterprise Administration Guide
  3. Verify you see the right GUID.

 

If that info is correct, which I bet it is, install the product on a clean machine yourself. You don't need APTEE. . . . just use the Wizard and bootstrapper. It should succeed. If it doesn't, possibly you don't have the license you think you have. If it does, perhaps your predecessor serialized or installed incorrectly. What was the install method? Imaged OS, aip, boostrapper, other ????

 

If you think the base install is ok, then update to the latest version of 10.x and see if the problem goes away.

 

hth,

 

Ben

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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For what its worth I spent quite a bit researching & testing before I came here.  I'm not an expert that knows everything about everything, but I'm pretty good at what I do and I dig deep.  At the moment I'm three-quarters the way to China on this one.  About two weeks ago I ran Process Monitor and I noticed that several files and registry keys get created/updated when you accept the EULA.  I recorded all those registry updates and imported them elsewhere but that didn't help which leaves me to believe one or more of those files is key.  I haven't explored whether or not it would be possible to copy the files from machine to machine, as I'm concerned there may be some sort of machine specific token that'll trigger the EULA prompt again because something in that file doesn't match some other generated value, but that's the absolute last step.  Unfortunately I've spent a tremendous amount of time on this and have bigger fish to fry at the moment so I'm not sure when I can get to it.

 

I don't have everything but I'm late for an engagement so I'll give you what I have:

  1. I remember that issue - what a mess!  The page says Edit > General but I assume they meant Edit > Preferences > General;  In the General section, 'Enable Protected Mode at startup' doesn't exist.
  2. That command is exclusively for version 6 of the prtk.
  3. Syntax For Creative Suite 5.5 and Creative Suite 5 begins at the bottom of page 7.  In that section, there's nothing for the EULA.  There are plenty of references for EULA in the document, but only in the CS6 sections.
  4. I tried both versions of the prtk.  The 5/5.5 version when run alone prints a usage screen and there are no options for the EULA there.  Version 6 on the other hand does.
  5. All the GUIDs are the same (   {AC76BA86-1033-F400-7760-000000000005}   ) and that matches up with the example on the page.
  6. Will shoot for client re-install later as I'm walking out the door.
  7. This is version 10.1.11 so I'll try 10.1.12 tomorrow but I'm not hopeful.

 

Again, I'm just walking into this place and from what I've seen, I do not believe Acrobat was packaged with the Customization Wizard.  I know that I can re-package it with the EULA suppressed and even add the property at run-time to be sure (unnecessary though) and re-deploy.  But that's the problem: we cannot re-deploy!

 

I opened a case with Adobe and had one of their guys jump in.  He added bshowEULA to the Original key in the same path above - something I had not ever seen either - and that produced the same results I mentioned before: Opens fine, closes, EULA prompt.  He then went for CS6 version of the prtk and when that wasn't working, got the CS5/5.5 version and tried to execute the same commands for version 6, which naturally failed.  I sat back and watched for more than an hour and 15 minutes as he went through the same process I did; God bless this man.  He was sort of at a loss at the end of our call.  I asked him to go back to the Adobe guys to get their take on what he was seeing.

 

To me, this is either an Adobe problem (issue with prtk or Acrobat 10 or something else) or an impossible-to-fix situation.  (Or it can be fixed but they'll never tell me/us how.)

Everyone's help has been appreciated and I'm open to other potential tests.

Re: Re: Post Installation/Deployment Software License Agreement Suppression Acrobat X Pro

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Yes, like I said earlier: I believe the reg pref and aptee solutions won't work for you as I believe you've done everything right. Since very few admins have ever seen this issue, there is either a bug or a bad install.

 

After you've checked that the "CR" filename and 36 hour bug issue is not in play, then my earlier question becomes more important:


  • "perhaps your predecessor serialized or installed incorrectly. What was the install method? Imaged OS, aip, boostrapper, other ????"
  • You also haven't stated whether you've simply tried this on a new and clean machine.


Ben

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