We have a mix of Citrix.
6.5 and 7.6.3 LTS
Both are receiving the same issue.
Reader X is installed, as is Pro X. due to compatability issues with Legacy applications a steady/restrained upgrade approach is being performed on these(Intergrations with Imanage and other applications exist.)
No - it hasnt. I reinstalled Adobe Acrobat on Nov 4 after my IT department gave me a new PC and I still have this issue.
I tried Help -> Check for updates and it confirms I'm on the latest version. Printed a PDF this morning - still get "AcroTray has stopped working"
| gekauft teachter&st. edition | angegebene adresse zur registrierung : www.adobe.com/go/eduverify_de. bringt nur fehlermeldung | WAS tun ????
|
Hi - We have volume licenses for Adobe Acrobat 9 which we still use and some how program complaints that license key is not valid. Please help.
Moved out of the Forum Lounge (not for technical support) and to the Installing, Updating, & Subscribing to Acrobat forum.
Thank you.
you must use the volume license installation files available via your enterprise portal, not the public single-user installation files.
I do. This is the same installation we have been using for years.
since we are using Adobe DC it may happen from time to time that there's a pop-up asing for Login to Adobe Cloud
we don't Need and don't want to use Adobe Cloud as we have a license key
How can we avoid These pop-up? I didn't find an appropriate entry in customization wizard
seit wir Adobe DC einsetzen passiert es ab und an, dass das
Anmeldefenster an die Adobe Cloud aufpoppt. Wir haben einen Lizenzschlüssel und
wollen keine Anmeldung.
Wie können wir sie unterbinden? Im Customization Wizard habe ich
nichts passendes gefunden.
Hi Jonathanh43087265,
I understand your concern.
But the problem is Acrobat/Reader X is declared End of Support. Which mean if any issue turns out to be a bug, nothing can be done anymore for the said version.
Regards,
Tariq Dar.
Google Translate:
Es sollte hier gehen:
Bestellvorgang für Adobe Student and Teacher Edition | EMEA, APAC
No, that is not how the license for a virtual environment (e.g. Citrix, VMWare Horizon, etc...) would work. Here is the quote from the ETK:
VIRTUALIZED DEPLOYMENTS — Enterprise Administration Guide
Adobe requires that organizations have a valid Acrobat software license for every user that has access to Acrobat on a server. Note the 10.x licenses can only be used for 10.x products, 11.x licenses can only be used for 11.x products, and so on. For more information, see http://www.adobe.com/legal/licenses-terms.html.
| Product | Serialized? | Named user? | Notes |
|---|---|---|---|
| Citrix XenApp | Required | Unsupported | The activation count is increased by one for each server. Admins can control user access by specifying groups. |
| Windows Terminal Server | Required | Unsupported | |
| Microsoft App-V | Supported | Supported | The activation count is equal to the number of clients on which a package is published. Admins can pre-serialize the package or allow users to activate with an ID. |
| VMware Horizon | Required | Unsupported |
Named user deployments do not use serial numbers for licensing: the end user simply “activates” Acrobat by logging in. Some virtual environments require that you serialize and deploy Acrobat DC with a serial number. Named user deployment is always supported on dedicated virtual desktops (also known as VMs) because this is similar to deploying on a local machine, and users can sign in with their Adobe ID or Enterprise ID.
Note
If you have purchased Acrobat DC using Adobe Value Incentive Plan (VIP), then you don’t have access to serial numbers.
Disable services as described here: Service and Online Feature Configuration — Enterprise Administration Guide
[HKLM\Software\Policies\Adobe\<product name>\<version>\FeatureLockdown\cServices]
"bUpdater"=dword:00000000
Key is set but the Login Screen still appears
How can I Suppress the Online Support option in the Help Menu in Acrobat DC?
Using Registry entries how can I suppress the "Online Support" option under the Help Menu in Acrobat DC?
Hi
I have a PDF that I can open.
But the first page is blank, and the other two works fine.
I get an error message when I start the program
"it needs a font package in order to show this correct. Pls install the module"
Where do I find these modules?
Thanks
Hello... I successfully built an Adobe CC 2017 package for Mac with our Education license. Once installed, everything works as it should... applications are licensed, and I can update without having to sign in with an Adobe account. Great. Except, Acrobat DC is the only application that can't update... "An error occurred. Please check for updates again later. Error: 104". The version is 2015.020.20039. I created the installer yesterday.
I also created a Windows installer yesterday, which also installed as it should, and everything can check for updates. Acrobat DC successfully found an update, 2015.020.20049.
Anyone else experiencing this same issue, or know what the deal is? !