[ moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Interactive PDF exported from InDesign CC are experiencing [Rollover] state bugs on interactive buttons.

Buttons with a [Rollover] state are not reverting to the [Normal] state on roll-off, but only when the cursor leaves the button from the bottom or right edge. It does work when the cursor leaves from the top or left edge of the button.

Issue is with Acrobat Pro DC Version 2018.011.2040, no version newer has been tested or installed anywhere in our office.

Issue is not present in Reader XI 11.0.20, or earlier versions of Acrobat.

Hi Kenny,

Can you please enable Adobe Reader Updater and Windows Installer verbose logging, launch Updater, collect log files and send them to me in the private message?

1. Enable Updater verbose logging-

Set iLogLevel REG_DWORD value to 1 in the registry below

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS

Log file called AdobeARM.log and can be found in the User Temp folder.

2. Enable Windows Installer verbose logging-

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

The log file to collect post installation can be found in the same Temp folder where you find AdobeARM.log

It will be the latest file with the name MSIxxxxx.log

If update installation did not happen, there will be no msi log.

3.

In the Task Manager make sure that no AdobeARM.exe instance currently running.

If it does, you can end process.

Open folder C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 (on 64bit OS) and launch AdobeARM.exe

Normally full update process including patch download can take up to 15 minutes.

You can collect logs after 15 minutes or after you no longer see AdobeARM.exe process running in the Task Manager.

(Enable view of All Processes if not already enabled)

Make sure that Adobe Reader is not in use on this system.

Is there any news on this issue?

Hallo,

ich habe zwei Abolizenzen für Acrobat Standard DC. Für die beiden Lizenzen sind in der Admin Console je ein User (User 1 und User 2) eingerichtet und die beiden Lizenzen sind diesen beiden Usern zugewiesen (jeder eine).

Die eine (U1) ist wunschgemäß installiert und aktiviert und lizensiert. Bei der anderen (U2) tritt folgendes Problem auf (alle Screenshots aus dem tatsächlichen Vorgehen):

Anmelden bei Adobe Document Cloud als User 2. Es erscheint der Download für Acrobat Standard DC und nach Anlicken läuft auch genau der Download von Acrobat Standard DC:

Image may be NSFW.
Clik here to view.

Nach dem Download findet sich erwartungsgemäß eine Datei mit acrobatstdDC_XXXXXXXX im Downloadordner:

Image may be NSFW.
Clik here to view.

Doppelklick startet die Installation, anschließend befindet sich "Acrobat DC" auf dem Desktop.

Aber wenn man das dann startet, erscheint es als Pro, nicht als Standard! Und erkennt sich als abgelaufene Testversion:

Image may be NSFW.
Clik here to view.

Mehrfaches Ab- und Anmelden (mit dem korrekten User 2), sowohl innerhalb von Acrobat als auch im DC Desktop Client, brachte keine Änderung, Mehrfaches erneutes Downloaden, Deinstallieren und Neuinstallieren ebenfalls kein anderes Ergebnis.Sogar die Installationsdatei vom ersten Rechner, die dort korrekt ein Standard installiert hat, führt auf dem zweiten Rechner zu einem abgelaufenen Test-Pro.

Wie läßt sich die zweite Acrobat Standard DC Lizenz korrekt aktivieren, ohne daß ein unerwünschtes Pro dazwischenfunkt?

Viele Grüße

Karsten

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

Just in case anyone else is running into this issue (pretty sure I know the software vendor this person is dealing with, I had the same problem), here are the locations and settings of the two applicable registry keys:

HKEY_CURRENT_USER\Software\Adobe\Adobe Synchronizer\DC

     iDefaultFeedTTL -> Set to 7fffffff

     iSuspendLength -> Set to 278d00

Answer in this other thread worked for me!

Check out the new Acrobat Reader DC message

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and even after the Adobe Reader cleaner, I still cannot push updates after a fresh clean install.  Any help will be appreciated.  Also to note, we have some Group Policies in place for Adobe Reader 11 and Adobe Reader DC, but I do not think this would have this kind of adverse effect.  And, we have established at our organization that we will not auto patch any 3rd party products.

Here is the error log I am getting:

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          10/18/2018 7:34:13 PM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Installation,Installation

User:          SYSTEM

Computer:      [REDACTED]

Description:

Installation Failure: Windows failed to install the following update with error 0x8024002d: Adobe Acrobat Reader DC Update 19.008.20074.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

    <EventID>20</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2018-10-19T02:34:13.750786000Z" />

    <EventRecordID>1604279</EventRecordID>

    <Correlation />

    <Execution ProcessID="376" ThreadID="6348" />

    <Channel>System</Channel>

    <Computer>[REDACTED]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x8024002d</Data>

    <Data Name="updateTitle">Adobe Acrobat Reader DC Update 19.008.20074</Data>

    <Data Name="updateGuid">{29C39245-ED5D-4334-81E4-AA5E80878FAC}</Data>

    <Data Name="updateRevisionNumber">2</Data>

  </EventData>

</Event>

Here is the AdobeARMLog:

[2018-10-19 09:20:26:0402] Adobe ARM 1.824.29.8644 logging started.
[2018-10-19 09:20:26:0402] Command Line:
[2018-10-19 09:20:26:0402] Notify...
[2018-10-19 09:20:26:0402] Could not find ARM server to notify
[2018-10-19 09:20:26:0402]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0402] CreateSessionFromReportData... new instance
[2018-10-19 09:20:26:0402] No Report file
[2018-10-19 09:20:26:0402] InitUIStrings...
[2018-10-19 09:20:26:0828] UpdateARM...
[2018-10-19 09:20:26:0828] IsTimeElapsed...
[2018-10-19 09:20:26:0839] Last check for updates is not registered
[2018-10-19 09:20:26:0839] IsErrorExpired...
[2018-10-19 09:20:26:0889] Last error is not registered
[2018-10-19 09:20:26:0889] IsAnyProductInFullAuto...
[2018-10-19 09:20:26:0889] EULA accepted from 1
[2018-10-19 09:20:26:0889] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:26:0889] InitListener...
[2018-10-19 09:20:26:0889] Init...
[2018-10-19 09:20:26:0889] Notify...
[2018-10-19 09:20:26:0889] Could not find ARM server to notify
[2018-10-19 09:20:26:0889]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0889] StartServer...
[2018-10-19 09:20:26:0889] IsVistaOrLater returns 1
[2018-10-19 09:20:26:0891] ARM Server started
[2018-10-19 09:20:26:0891] Action added: Listener
[2018-10-19 09:20:26:0891] SetupArmUpdate...
[2018-10-19 09:20:26:0905] InitDownloadForArmUpdate...
[2018-10-19 09:20:26:0905] GetOverwriteURL...
[2018-10-19 09:20:26:0905] No overwrite file
[2018-10-19 09:20:26:0905] DownloadArmManifest...
[2018-10-19 09:20:26:0955] DownloadFileAndWait()
[2018-10-19 09:20:27:0653] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:27:0653] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ArmManifest2.msi
[2018-10-19 09:20:27:0660] downLoadFileSet(): File Count: 1
[2018-10-19 09:20:29:0720] StoreCRD...
[2018-10-19 09:20:29:0720] No CRD to store
[2018-10-19 09:20:32:0642] download success with BITs: C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:32:0813] ProcessArmUpdateManifest...
[2018-10-19 09:20:32:0826] InitArmUpdate...
[2018-10-19 09:20:32:0826] EvaluateCondition...: DisableArmUpdate
[2018-10-19 09:20:32:0826] ProcessOSCondition...
[2018-10-19 09:20:32:0826] CheckSystemRequirements os,sp = 61 10 osString = 61W6, physicalMemory (8066) = 8192
[2018-10-19 09:20:32:0826] CheckSystemRequirements failed. Required MaxOS: 60
[2018-10-19 09:20:32:0826] ARM update record found
[2018-10-19 09:20:32:0826] IsNewArmAvailable...
[2018-10-19 09:20:32:0826] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:32:0826] File version: 1.824.29.8644
[2018-10-19 09:20:32:0826] IsNewArmAvailable: ARM version is up to date, returning 0.
[2018-10-19 09:20:32:0827] Newer version ARM update is not available
[2018-10-19 09:20:32:0827] RegisterResult...
[2018-10-19 09:20:32:0828] LogReportDataIntoAnalytics... requested by update ARM
[2018-10-19 09:20:32:0829] Product info missing, cannot report data
[2018-10-19 09:20:32:0829] IsAnyProductInFullAuto...
[2018-10-19 09:20:32:0829] EULA accepted from 1
[2018-10-19 09:20:32:0829] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:32:0829] ************************************
[2018-10-19 09:20:32:0829] InitSessionWithProduct...
[2018-10-19 09:20:32:0829] FindCurrentPDFOwner...
[2018-10-19 09:20:32:0829] .pdf value: AcroExch.Document.DC
[2018-10-19 09:20:32:0829] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2018-10-19 09:20:32:0836] File version: 19.8.20071.41678
[2018-10-19 09:20:32:0836] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:20:32:0836] ProductVersion: 19.008.20071
[2018-10-19 09:20:32:0836] ProductUACPatching: enabled
[2018-10-19 09:20:32:0836] Product UI Language: ENU
[2018-10-19 09:20:32:0836] ProductLanguage installed: 1033
[2018-10-19 09:20:32:0836] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:20:32:0836] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:20:32:0836] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:32:0836] re-initializing strings with langauge: ENU
[2018-10-19 09:20:32:0922] Run_SpeedLaunchers...
[2018-10-19 09:20:32:0923] Token time: 131844388972313136
[2018-10-19 09:20:32:0923] Registered time : 131837577872392539
[2018-10-19 09:20:32:0923] Run_SpeedLauncher: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] Launched: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] GetSpeadLauncherPath for Acrobat
[2018-10-19 09:20:33:0000] Run_SpeedLauncher:
[2018-10-19 09:20:33:0000] Empty sl path:
[2018-10-19 09:20:33:0000] Started auto mode for: Reader
[2018-10-19 09:20:33:0000] CanRun...
[2018-10-19 09:20:33:0000] IsPatchingDisabled...
[2018-10-19 09:20:33:0000] Admin User, will update
[2018-10-19 09:20:33:0000] StartProduct...
[2018-10-19 09:20:33:0000] IsEULA_Accepted...
[2018-10-19 09:20:33:0000] EULA accepted from 1
[2018-10-19 09:20:33:0000] GetPreferences...
[2018-10-19 09:20:33:0000] Using registered preference AUTO_ALL
[2018-10-19 09:20:33:0000] IsTimeElapsed...
[2018-10-19 09:20:33:0000] Last check for updates is not registered
[2018-10-19 09:20:33:0000] IsErrorExpired...
[2018-10-19 09:20:33:0001] Last error is not registered
[2018-10-19 09:20:33:0001] InitDownloadManager...
[2018-10-19 09:20:33:0001] GetOverwriteURL...
[2018-10-19 09:20:33:0001] No overwrite file
[2018-10-19 09:20:33:0001] Product can start
[2018-10-19 09:20:33:0001] Network is available, waited 0 ms
[2018-10-19 09:20:33:0001] Action added: Download Manifest
[2018-10-19 09:20:33:0001] Downloading Manifest:
[2018-10-19 09:20:33:0001]    URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:33:0001]    file: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0013] DownloadFileAndWait()
[2018-10-19 09:20:33:0047] StoreCRD...
[2018-10-19 09:20:33:0047] No CRD to store
[2018-10-19 09:20:33:0275] BITs download success: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0314] valid after BITs download: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0384] Action deleted: Download Manifest
[2018-10-19 09:20:33:0384] ReportSessionData...
[2018-10-19 09:20:33:0792] UAC is disabled or not registered
[2018-10-19 09:20:35:0580] InitSession...
[2018-10-19 09:20:35:0580] InitUpdateData...
[2018-10-19 09:20:35:0593] InitExtraManifestProperties...
[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesTable...
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesExTable...
[2018-10-19 09:20:35:0593] InitUpdateDataFromRecord...
[2018-10-19 09:20:35:0593] InitUpgrade...
[2018-10-19 09:20:35:0593] Upgrade data not available: Upgrade ID
[2018-10-19 09:20:35:0593] File list in Manifest: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitUpdateFiles...
[2018-10-19 09:20:35:0593] EvaluateUpdateForInstall...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] EvaluateCondition...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] New file object: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] AddFileObject...
[2018-10-19 09:20:35:0593] get update values for Update ID: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitFilesInUse...
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: concrt140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_1.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_2.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vccorlib140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vcruntime140.dll
[2018-10-19 09:20:35:0593] InitManifestProperties...
[2018-10-19 09:20:35:0593] WaitMsiMutexLimit: 60
[2018-10-19 09:20:35:0594] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2018-10-19 09:20:35:0594] WhatsNewURL: http://www.adobe.com/products/reader.html
[2018-10-19 09:20:35:0594] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2018-10-19 09:20:35:0594] WaitDynamicFilesInUse: 86400000
[2018-10-19 09:20:35:0594] AllowUpdateInSystemContext: 1
[2018-10-19 09:20:35:0594] CloseApplications: AdobeCollabSynchronizerNotification
[2018-10-19 09:20:35:0594] Found AllowServiceConditions: SvcCond1;SvcCond2
[2018-10-19 09:20:35:0594] EvaluateCondition...: SvcCond1
[2018-10-19 09:20:35:0594] ProcessFileCondition...
[2018-10-19 09:20:35:0594] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:35:0595] File version: 1.824.29.8644
[2018-10-19 09:20:35:0595] Condition met
[2018-10-19 09:20:35:0595] EvaluateCondition...: SvcCond2
[2018-10-19 09:20:35:0595] ProcessFileCondition...
[2018-10-19 09:20:35:0595] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2018-10-19 09:20:35:0921] File version: 1.824.29.8644
[2018-10-19 09:20:35:0921] Condition met
[2018-10-19 09:20:35:0921] AllowServiceMode: 2
[2018-10-19 09:20:35:0921] Service allowed in full auto mode only
[2018-10-19 09:20:35:0921] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2018-10-19 09:20:35:0921] UrlFallback: http://ardownload.adobe.com
[2018-10-19 09:20:35:0921] IsNotUpdatableAdminInstall...
[2018-10-19 09:20:36:0004] GetOverwriteURL...
[2018-10-19 09:20:36:0004] No overwrite file
[2018-10-19 09:20:36:0084] DownloadFiles...
[2018-10-19 09:20:36:0096] DownloadPayloadFiles...
[2018-10-19 09:20:36:0096] DownloadFilesWithBITs...
[2018-10-19 09:20:36:0170] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0170] No files scheduled for download
[2018-10-19 09:20:36:0337] CancelJobs
[2018-10-19 09:20:36:0337] GetJobs
[2018-10-19 09:20:36:0341] no registered jobs
[2018-10-19 09:20:36:0347] InitInstalls...
[2018-10-19 09:20:36:0347] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0347] SetupArmUpdate...
[2018-10-19 09:20:36:0347] skipping, already executed
[2018-10-19 09:20:36:0347] WaitForMsiMutex...
[2018-10-19 09:20:36:0348] WaitFilesInUse...
[2018-10-19 09:20:36:0469] WaitDynamicFilesInUseEx...
[2018-10-19 09:20:36:0469] value is not registeredtTimeWaitedFilesInUse_Reader
[2018-10-19 09:20:36:0469] MustElevate...
[2018-10-19 09:20:36:0469] already elevated
[2018-10-19 09:20:36:0483] ExecuteInstalls...
[2018-10-19 09:20:36:0483] CloseApplications...
[2018-10-19 09:20:36:0484] Action added: Execute Installs
[2018-10-19 09:20:36:0591] Action added: Dialog
[2018-10-19 09:20:36:0591] ARM update mutex created
[2018-10-19 09:20:36:0596] InstallProductMsp...
[2018-10-19 09:20:36:0596]    file - C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0596]    args - ARM_EXECUTION=YES
[2018-10-19 09:20:36:0596] ValidateSingleInstallFiles...
[2018-10-19 09:20:36:0633] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:37:0274] SetupReminder, UI minimized
[2018-10-19 09:22:48:0380] Installation returned ERROR_SUCCESS
[2018-10-19 09:22:48:0380] RegisterResult...
[2018-10-19 09:22:48:0383] Action deleted: Execute Installs
[2018-10-19 09:22:48:0447] VerifyProductAfterUpdateInstall...
[2018-10-19 09:22:48:0447] *** Product after installation ***
[2018-10-19 09:22:48:0448] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:22:48:0448] ProductVersion: 19.008.20074
[2018-10-19 09:22:48:0448] ProductUACPatching: enabled
[2018-10-19 09:22:48:0448] Product UI Language: ENU
[2018-10-19 09:22:48:0448] ProductLanguage installed: 1033
[2018-10-19 09:22:48:0448] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:22:48:0449] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:22:48:0449] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:22:48:0898] LogReportDataIntoAnalytics... requested by exit instance
[2018-10-19 09:22:48:0898] LetProductUseArmReportData...
[2018-10-19 09:22:48:0898] Missing module path
[2018-10-19 09:22:48:0908] Action deleted: Dialog
[2018-10-19 09:22:48:0922] Init HL or HB failed
[2018-10-19 09:22:48:0922] done with Report file
[2018-10-19 09:22:48:0922] Cleanup...
[2018-10-19 09:22:48:0927] Notify...
[2018-10-19 09:22:48:0927] WriteFile succeeded in Notify
[2018-10-19 09:22:48:0928] Requested to stop listener
[2018-10-19 09:22:48:0928] Confirming request to stop listener
[2018-10-19 09:22:48:0928] Action deleted: Listener
[2018-10-19 09:22:49:0127] ARM returns ERROR_SUCCESS
[2018-10-19 09:22:49:0127] Adobe ARM 1.824.29.8644 logging finished.

Hello Robert,

Tried is as you mentioned but still i get the Welcome Tour..

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Acrobat Reader\DC\FTEDialog]

@=""

"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000

Set HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\bToggleFTE to 0.

Docs have been updated: Lockable Settings

Is there a  notification service for when new releases are released, planned or otherwise?  Like the Adobe Product Security Incident Response Team (PSIRT) Blog that you can subscribe to?  We deployed the latest planned version of Reader and Acrobat, 19.008.20071.  But I had no idea that 20074 and 20080 have come out since.

Hello,

I'm deploing adobe enterprise pro for some customers. Every time I add a new person in the reseller-console, adobe sends a mail for registration and after that a "welcome" message to download adobe acrobat.

Is there a way to customize these 2 mails?

The reason why i'm asking is that the end-users should not download acrobat by them selves, so i do not want to send them a download link.

Thanks in advice!

Hi Saurav Bhatia,

thank you for taking the time to answer. I've tried to follow your steps and ended up with a XML file, instead of a binary plist at /Library/Preferences/com.adobe.Acrobat.Pro.plist.

After the plist file was applied (killed all cfprefsd processes), there were no GUI elements for update visible (that makes me believe the plist does, what it should), but still there are checks for updates.

/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper

is still calling every 3 1/2 hours Adobe's update server at 23.42.148.237 (a23-42-148-237.deploy.static.akamaitechnologies.com).

Still have no idea, how to stop it, except by firewall. 

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

You can determine what type of license a machine has via the SWID tag file.

This doesn’t let me identify what email address the installation is associated with. There’s nothing in this file indicating that information.

Hej,

Hur går man tillväga för att flytta en företags licens från en användare till en annan?

//Therese

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

It's there, but you need to look for it.   Here is an edited formatted output from the SWID tag ETK script and an Acrobat XI install.  Notice the Bold Underlined Italicized item "channel_type:" that says "SUBSCRIPTION". 

machine_name: COMPUTER_NAME

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe/regid.1986-12.com.adobe_V7{}AcrobatCont-12-Mac-GM.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Serial Number: 9606

product_title: Acrobat XI Pro

product_version:

name: 1.0

numeric:

major: 1

minor: 0

activation_status: activated

channel_type: SUBSCRIPTION

customer_type: RETAIL

swid_filename: regid.1986-12.com.adobe_V7{}CreativeCloudEnt-1.0-Mac-GM-MUL.swidtag exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe/regid.1986-12.com.adobe_V7{}AcrobatETLA-12-Mac-GM-MUL.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

swid_filename: regid.1986-12.com.adobe_V7{}AcrobatESR-12-Mac-GM-en_US.swidtag does not exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

Serial Number: 9707

product_title: Acrobat XI Pro

product_version:

name: 11.0

numeric:

major: 11

minor: 0

activation_status: serialized

channel_type: UNKNOWN

customer_type: UNKNOWN

swid_filename: regid.1986-12.com.adobe_V6{}AcrobatPro-AS2-Mac-GM-MUL.swidtag exists!

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@