I'm not a lawyer, but this doesn't sound right at all. The essential thing is that an EULA must be accepted. So the users must download, install and accept; or you must have the volume distribution license in order to do this on the user's behalf. What you propose does not sound in any way compliant, but your legal department would need to have the say on that. They tend not to like ingenious ideas, and should have the chance to veto them.

Thanks for your reply. 

Reading the volume license, I interpret half of it covering IT departments that want to make it available on their LAN and the other half for a developer for examples wants to distribute it to their customers along with their non-Adobe product.

I would like to assume that we would just be a customer of PDQ Deploy or Desktop Central and hopefully once Reader is installed, when first run the EULA gets approved by whoever runs the program the first time.   I can't remember how Reader responds when it's deployed via one of these sys admin apps.

I'm not trying to weasel out of something with a tricky Idea.  I am thinking these other products have a volume distribution license with Adobe and I am trying to find out if we'd need a second volume distribution license to use this non-Adobe product which deploys Adobe.

Hat hier niemand eine Hilfe? Wir brauchen dringend die Updates.

Wie gesagt, für die Pro´s geht es ja...Ist ja nur der Reader Katalog der einfach nicht funktionieren möchte

Buongiorno a tutti,

ho installato acrobat in abbonamneto sul mio laptop con windows 10 pro.

Purtroppo in fase di chiusura sessione mi restituisce il seguente errrore: logtransport2. exe. this application was unable to start properly (0xc0000142).

ho tentato di correggere l'errore con la soluzione fornita al seguente link: LogTransport2.exe  This application was unable to start properly.  (0xc0000142).

ma nulla! il valore da 0 ritorna sempre a 1!

qualcuno ha risolto con altra modalità?

grazie

stefano

Hi, I installed acrobat on my laptop with windows 10 pro. Unfortunately, during the closing session it returns the following error: logtransport2. exe. this application was unable to start properly (0xc0000142).

I tried to fix the error with the solution provided at the following link: LogTransport2.exe This application was unable to start properly. (0xc0000142). but nothing! the value from 0 always returns to 1! has anyone solved it in any other way? thank you

Never thought that this is the point to deactivate. Please rename it. And make the normal Save as dialogue as standard. I NEVER save in the same folder, so I ALWAYS had to Change the folder. That was always one klick more … So happy to have this away now :-)

Hi,

We're unable to install Adobe Acrobat Pro DC 2019 on certain devices.

We're using an SCCM silent installation, and on about 10% of the installations the installation fails with a 0x5(5) error in SCCM. This happens mostly when the Adobe Acrobat Pro XI has been manually removed via Control panel.

We're running English (US/GB) languages on our systems

The error it shows i :

DW071:

DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1624

The complete adobe install log file is as follows:

06/27/19 15:22:23:376 | [INFO] |  | OOBE | DE |  |  |  | 9016 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:23:376 | [INFO] |  | OOBE | DE |  |  |  | 9016 | START - Installer Session

06/27/19 15:22:23:376 | [INFO] |  | OOBE | DE |  |  |  | 9016 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:23:376 | [INFO] |  | OOBE | DE |  |  |  | 9016 | RIBS version: 9.0.0.65

06/27/19 15:22:23:377 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Win OS version: 10.0.0.0 64 bit Type: 1

06/27/19 15:22:23:378 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ::START TIMER:: [Total Timer]

06/27/19 15:22:23:378 | [INFO] |  | OOBE | DE |  |  |  | 9016 | CHECK: Single instance running

06/27/19 15:22:23:378 | [INFO] |  | OOBE | DE |  |  |  | 9016 | CHECK : Credentials

06/27/19 15:22:23:378 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Load Deployment File

06/27/19 15:22:23:378 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ##### Running in Non RIBS Mode #####

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Create Required Folders

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Assuming install mode

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Looking up install source path

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Skipping Media DB sync in non ribs mode

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ##### Running EDT Workflow #####

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Ready to initialize session to start with ...

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ::START TIMER:: [CreatePayloadSession]

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | -------------------- BEGIN - Updating Media Sources - BEGIN --------------------

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Updated source path: C:\Temp\Setup\APRO19.0

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Updating media info for: Adobe Acrobat\Setup.exe_19.010.20091

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | NOTE: Ignoring media info and setting media path as: C:\Temp\Setup\APRO19.0\Adobe Acrobat\Setup.exe

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 |   Type: 0, Volume Order: 1, Media Name:

  Path: C:\Temp\Setup\APRO19.0\Adobe Acrobat\Setup.exe

06/27/19 15:22:23:379 | [INFO] |  | OOBE | DE |  |  |  | 9016 | --------------------  END  - Updating Media Sources -  END  --------------------

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Supported RIBS version range: [0.0.0.0,9.0.0.65]

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ----------------- CreatePayloadSession: machine is x64 ---------------

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ______ Verify Dependency Subscribers ______

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 | BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 |   Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091: 0 (0,0)

06/27/19 15:22:23:380 | [INFO] |  | OOBE | DE |  |  |  | 9016 | END Operation order for all session payloads: mediaGroup (requires,satisfies)

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "deploymentFile" to: C:\Users\DESHMA~1\AppData\Local\Temp\\{E5CFA709-E527-4FE7-A186-4201BC7A5C47}

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "edtWorkflow" to: 1

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "installLanguage" to: en_GB

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Attempting to find the selected language in the set of available payload languages

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "installSourcePath" to: C:\Temp\Setup\APRO19.0

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "nonRIBSMode" to: 1

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Setting property "proxyFile" to: C:\Temp\Setup\APRO19.0\proxy.xml

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Overwrite property "edtWorkflow" to: 1

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Overwrite property "installLanguage" to: en_GB

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Overwrite property "nonRIBSMode" to: 1

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Overwrite property "proxyFile" to: C:\Temp\Setup\APRO19.0\proxy.xml

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Found payload actions:

06/27/19 15:22:23:382 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Deciding what installer mode to use...

06/27/19 15:22:23:383 | [INFO] |  | OOBE | DE |  |  |  | 9016 | BEGIN Setting requested payload actions

06/27/19 15:22:23:383 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Value returned on lookup of payload: Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091 is: false

06/27/19 15:22:23:383 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Action string for Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091  is install

06/27/19 15:22:23:383 | [INFO] |  | OOBE | DE |  |  |  | 9016 | END Setting requested payload actions

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Collected advanced path check information for INSTALLDIR

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR is a well-formed path

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR is not the root path

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR is on a local volume

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR is on a writable volume

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR is not on a case sensitive volume

06/27/19 15:22:23:500 | [INFO] |  | OOBE | DE |  |  |  | 9016 | INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Adobe

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Call PreSession Custom Hook

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 | BEGIN InstallOperationsQueue Unordered operations

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 |   Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091:  with operation install

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 | END InstallOperationsQueue Unordered operations

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 | BEGIN InstallOperationsQueue Ordered operations

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 |   Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091:  with operation install

06/27/19 15:22:27:375 | [INFO] |  | OOBE | DE |  |  |  | 9016 | END InstallOperationsQueue Ordered operations

06/27/19 15:22:31:076 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Calling the custom action code for pre-install for payload Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ::START TIMER:: [Payload Operation :Adobe Acrobat\Setup.exe_19.010.20091]

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | Installer Operation: InstallThirdPartyPayloadOperation

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | Installing third party payload

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | Third party application path:C:\Temp\Setup\APRO19.0\Adobe Acrobat\Setup.exe

06/27/19 15:22:31:077 | [INFO] |  | OOBE | DE |  |  |  | 10272 | CommandLine: /sALL /sPP /re /sMutexTimeout "20" /sl "en_GB" /msi INSTALLDIR="C:\Program Files (x86)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="en_GB" AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 REMOVE_PREVIOUS=NO

06/27/19 15:22:35:348 | [INFO] |  | OOBE | DE |  |  |  | 10272 | Third party payload completed.  Testing return code: 1624

06/27/19 15:22:35:349 | [ERROR] |  | OOBE | DE |  |  |  | 10272 | DW071:

06/27/19 15:22:35:350 | [ERROR] |  | OOBE | DE |  |  |  | 10272 | DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1624

06/27/19 15:22:35:416 | [INFO] |  | OOBE | DE |  |  |  | 9016 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:35:416 | [INFO] |  | OOBE | DE |  |  |  | 9016 | :: END TIMER :: [Payload Operation :Adobe Acrobat\Setup.exe_19.010.20091] took 4339.91 milliseconds (4.33991 seconds) DTR = 63.5958 KBPS (0.0621053 MBPS)

06/27/19 15:22:35:416 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091

06/27/19 15:22:35:417 | [INFO] |  | OOBE | DE |  |  |  | 9016 | No operation.  We're done:

06/27/19 15:22:37:419 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Total components installed: 0

06/27/19 15:22:37:419 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Total components repaired: 0

06/27/19 15:22:37:419 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Total components removed: 0

06/27/19 15:22:37:419 | [WARN] |  | OOBE | DE |  |  |  | 9016 | DW050: The following payload errors were found during install:

06/27/19 15:22:37:419 | [WARN] |  | OOBE | DE |  |  |  | 9016 | DW050:  - Adobe Acrobat DC: Install failed

06/27/19 15:22:37:420 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Call PostSession Custom Hook

06/27/19 15:22:37:421 | [INFO] |  | OOBE | DE |  |  |  | 9016 | :: END TIMER :: [Total Timer] took 14059.2 milliseconds (14.0592 seconds) DTR = 6.54374 KBPS (0.00639037 MBPS)

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | -------------------------------------- Summary --------------------------------------

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 |  - 0 fatal error(s), 2 error(s)

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Win OS version: 10.0.0.0 64 bit Type: 1

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 |

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ----------- Payload: Adobe Acrobat DC 19.10.20091.0 Adobe Acrobat\Setup.exe_19.010.20091 -----------

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ERROR: DW071:

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1624

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 |

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Please search the above error string(s) to find when the error occurred.

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | These errors resulted in installer Exit Code mentioned below.

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | -------------------------------------------------------------------------------------

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 |

06/27/19 15:22:38:423 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Exit Code: 7 - Unable to complete Silent workflow.

06/27/19 15:22:38:424 | [INFO] |  | OOBE | DE |  |  |  | 9016 | Please see specific errors for troubleshooting. For example, ERROR: DW003, DW071 ...

06/27/19 15:22:38:424 | [INFO] |  | OOBE | DE |  |  |  | 9016 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

06/27/19 15:22:38:424 | [INFO] |  | OOBE | DE |  |  |  | 9016 | END - Installer Session

06/27/19 15:22:38:424 | [INFO] |  | OOBE | DE |  |  |  | 9016 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

I've tried removing all registry keys and leftover files via:

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Use the Creative Cloud Cleaner Tool to solve installation problems

I also tried manually scanning through the registry and removing almost anything acrobat related.

And some other pages, on the adobe forums. But the exit codes dont match with what we're getting.

Does anyone have some suggestions?

Thanks in advance,

D. Bruin

[moved from Installing, Updating, & Subscribing to Acrobat to Enterprise Deployment (Acrobat and Reader)]

I am getting the same error:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.12.20034.0 Acrobat DC/Acrobat DC Installer.pkg_19.012.20034 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

Below is the log:

2019-07-17 00:00:02-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 00:00:02-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 00:00:03-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 00:00:03-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 00:00:03-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 00:00:03-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 08:32:22-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 08:32:22-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 08:32:23-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 08:32:23-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 08:32:48-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=1399, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PreferencePanes/SoftwareUpdate.prefPane/Contents/XPCServices/com.apple.p references.softwareupdate.remoteservice.xpc/Contents/MacOS/com.apple.preferences.softwareu pdate.remoteservice)

2019-07-17 08:32:48-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=1399, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PreferencePanes/SoftwareUpdate.prefPane/Contents/XPCServices/com.apple.p references.softwareupdate.remoteservice.xpc/Contents/MacOS/com.apple.preferences.softwareu pdate.remoteservice)

2019-07-17 08:32:48-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Connection invalidated!

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting Background Check Activity

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background actions now.

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: SoftwareUpdate: Fired early. Next check=7/17/19, 6:48 PM (interval=86280.000000, A/C=YES)

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background download now.

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Finished Background Check Activity

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 795, id 0x8903

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: Adding client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/Software UpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 795, id 0x8903

2019-07-17 08:33:04-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: (null)：softwareupdated: Service connection invalidated!

2019-07-17 08:33:04-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/Software UpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 08:33:15-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Periodic autoupdate action called

2019-07-17 08:57:08-05 Troys-Space-Mac storagekitd[1975]: Client entitled for information

2019-07-17 08:57:08-05 Troys-Space-Mac storagekitd[1975]: Adding client connection <NSXPCConnection: 0x7fac0e6007f0> connection on mach service named com.apple.storagekitd from pid 164

2019-07-17 08:57:09-05 Troys-Space-Mac syspolicyd[164]: Connected to daemon. Language set to: en

2019-07-17 08:59:50-05 Troys-Space-Mac storagekitd[1975]: <Security> Rejecting connection due to lack of entitlement

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: Interrupted!

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: -[SKHelperClient diskForPath:withCallbackBlock:]_block_invoke_3 ** error: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service on pid 0 named com.apple.storagekitd" UserInfo={NSDebugDescription=connection to service on pid 0 named com.apple.storagekitd}

2019-07-17 08:59:50-05 Troys-Space-Mac searchpartyd[206]: Daemon failed to respond.

2019-07-17 09:02:06-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 09:02:06-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 09:02:06-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 09:02:06-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 09:59:59-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 09:59:59-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 09:59:59-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 09:59:59-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:01:10-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 10:01:10-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System is considering sleep

2019-07-17 10:01:10-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will sleep

2019-07-17 10:01:10-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will sleep

2019-07-17 10:04:26-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System will power on

2019-07-17 10:04:26-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System will power on

2019-07-17 10:04:27-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:04:27-05 Troys-Space-Mac softwareupdated[653]: SUOSUPowerEventObserver: System has powered on

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting Background Check Activity

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background actions now.

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActions: Automatic check parameters: autoDownload=YES, autoConfigData=YES, autoCriticalInstall=YES

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: SoftwareUpdate: Fired early. Next check=7/17/19, 6:48 PM (interval=86280.000000, A/C=YES)

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Starting background download now.

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: BackgroundActivity: Finished Background Check Activity

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 795, id 0x8CA2

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: Adding client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/Software UpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 795, id 0x8CA2

2019-07-17 10:04:28-05 Troys-Space-Mac SoftwareUpdateNotificationManager[795]: (null)：softwareupdated: Service connection invalidated!

2019-07-17 10:04:28-05 Troys-Space-Mac softwareupdated[653]: Removing client SUUpdateServiceClient pid=795, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/Software UpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

2019-07-17 10:04:32-05 Troys-Space-Mac softwareupdated[653]: SUOSUServiceDaemon: Periodic autoupdate action called

Implement the registry for the MSI installer verbose logging.  It may give you a better idea if the error is in the MSI install.

https://support.microsoft.com/en-us/help/223300/how-to-enable-windows-installer-logging

If it's in the CC installer though go through this KB:

Error exit code 6, exit code 7 installing Adobe Creative Cloud 

Hi Steve,

Thanks for the suggestion!

It didnt exactly require the verbose logging though. My colleague went to enable the verbose logging, and apparantly there were registry keys in the registry

"

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer:

"AlwaysInstallElevated"=dword:00000001

"AllowLockDownBrowse"=dword:00000001

"AllowLockDownMedia"=dword:00000001

"AllowLockDownPatch"=dword:00000001

"EnableAdminTSRemote"=dword:00000001

"EnableUserControl"=dword:00000001

"TransformsSecure"=dword:00000001

"

These values weren't even supposed to be there, probably some old policy/leftover from the old software distribution. After cleaning the installer registry key we were able to install the software.

Thanks again!

Best regards,

D. Bruin

I don't see any follow-on after the log submitted by tripfeifer...I have the same issue on MACOS 10.14.5 and I have followed on the troubleshooting steps.

- cleaned my Mac of all adobe files and started over

- also re-installed OSX

Here is my log... I hope there might be an update on this problem as for me I'm 100% down - can't get any adobe product to work although I've been using my adobe subscription for over a year.

07/19/19 16:45:42:277 | [INFO] | 1124 | HDSetup | HDSetup | AppContext |  | HDSetup | 14401 | 0 | ************************* START Adobe Setup *************************

07/19/19 16:45:42:277 | [INFO] | 1124 | HDSetup | HDSetup | AppContext |  | HDSetup | 14401 | 0 | Adobe Setup Version: 4.8.2.476

07/19/19 16:45:42:277 | [INFO] | 1124 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 14401 | 0 | Parsing the command line provided. Number of command line arguments is 2

07/19/19 16:45:42:280 | [INFO] | 1124 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14401 | 0 | Write pipe already exists.

07/19/19 16:45:42:280 | [INFO] | 1124 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14401 | 0 | Read pipe already exists.

07/19/19 16:45:43:486 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Inside hdpimCreateSession

07/19/19 16:45:43:486 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Entering into 'createHDPIMSession'

07/19/19 16:45:43:487 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | new session 'AA338B5F-C048-49FD-9F57-C1F7467848A9' created

07/19/19 16:45:43:487 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Exiting hdpimCreateSession, new session ID is 'AA338B5F-C048-49FD-9F57-C1F7467848A9'

07/19/19 16:45:44:050 | [INFO] | 1131 | HDSetup | HDSetup | AppContext |  | HDSetup | 14436 | 0 | ************************* START Adobe Setup *************************

07/19/19 16:45:44:055 | [INFO] | 1131 | HDSetup | HDSetup | AppContext |  | HDSetup | 14436 | 0 | Adobe Setup Version: 4.8.2.476

07/19/19 16:45:44:055 | [INFO] | 1131 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 14436 | 0 | Parsing the command line provided. Number of command line arguments is 2

07/19/19 16:45:44:059 | [INFO] | 1131 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14436 | 0 | Write pipe already exists.

07/19/19 16:45:44:059 | [INFO] | 1131 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14436 | 0 | Read pipe already exists.

07/19/19 16:45:45:819 | [INFO] | 1138 | HDSetup | HDSetup | AppContext |  | HDSetup | 14508 | 0 | ************************* START Adobe Setup *************************

07/19/19 16:45:45:819 | [INFO] | 1138 | HDSetup | HDSetup | AppContext |  | HDSetup | 14508 | 0 | Adobe Setup Version: 4.8.2.476

07/19/19 16:45:45:819 | [INFO] | 1138 | HDSetup | OOBEUtils | CommandLineParser |  | OOBEUtils | 14508 | 0 | Parsing the command line provided. Number of command line arguments is 2

07/19/19 16:45:45:822 | [INFO] | 1138 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14508 | 0 | Write pipe already exists.

07/19/19 16:45:45:822 | [INFO] | 1138 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14508 | 0 | Read pipe already exists.

07/19/19 16:45:48:913 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SAPCode>LIBS</SAPCode>

        <CodexVersion>3.2</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>3.2.3.17</BuildVersion>

    </ProductInfo>

    <RequestInfo>

        <ClientWorkingDirectory>/tmp/E1ACE5FB-550A-4B93-BE92-8ECD2ECA5C9B</ClientWorkingDirectory >

        <InstallLanguage>cs_CZ,da_DK,de_DE,en_AE,en_GB,en_IL,en_US,es_ES,es_MX,fi_FI,fr_CA,fr_FR, fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW< /InstallLanguage>

        <InstallDir></InstallDir>

        <PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

        <x-api-key>CreativeCloud_v4_8</x-api-key>

        <prefMigration>FALSE</prefMigration>

        <PreserveInstallData>true</PreserveInstallData>

        <workflowType>install</workflowType>

    </RequestInfo>

</DriverInfo>

07/19/19 16:45:48:920 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Exiting hdpimInstallProduct with status '0'

07/19/19 16:45:50:581 | [INFO] | 1124 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 14700 | 0 | Successfully deleted directory from path: /tmp/01DD989A-B774-4023-B1F8-0D71C8F2E2BD. Recursive: 1

07/19/19 16:45:50:581 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Populating install data from Application JSON

07/19/19 16:45:50:585 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Sanitizing data for product-'CC Library'

07/19/19 16:45:50:586 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | HD Packager Version-'3.0.14'

07/19/19 16:45:50:587 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Acquired product specific lock for SAPCode: LIBS

07/19/19 16:45:50:587 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Final Install Directory for the workflow is /Library/Application Support/Adobe/Creative Cloud Libraries

07/19/19 16:45:50:588 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | mul is specified in supported language list, hence installing for all languages

07/19/19 16:45:50:588 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Sorting packages to install

07/19/19 16:45:50:588 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Package (Name: CC-Library-mul Version: 3.2.3.17) selected for install

07/19/19 16:45:50:589 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14764 | 0 | Starting 'DOWNLOAD' task for Package (Name: CC-Library-mul Version: 3.2.3.17)

07/19/19 16:45:50:597 | [INFO] | 1124 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 14764 | 0 | Package (Name: CC-Library-mul Version: 3.2.3.17) Download info - DownloadSize: 72012401, DownloadPath:'/tmp/C5C5C779-8C59-4498-A08C-ED382CA95F89'

07/19/19 16:45:58:140 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14765 | 0 | Starting 'EXTRACT' task for Package (Name: CC-Library-mul Version: 3.2.3.17)

07/19/19 16:45:58:140 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14764 | 0 | Completed 'DOWNLOAD' task for Package (Name: CC-Library-mul Version: 3.2.3.17), Time taken '8' sec

07/19/19 16:45:58:141 | [INFO] | 1124 | HDSetup | HDPIM | ExtractManager |  | HDPIM | 14765 | 0 | Package (Name: CC-Library-mul Version: 3.2.3.17) Extract info - ExtractSize: 285950698, ExtractPath:'/.adobeTemp/065B0067-A76F-40D3-B0EC-70B4567DD88F'

07/19/19 16:45:58:155 | [INFO] | 1124 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 14765 | 0 | starting decompression of file /tmp/C5C5C779-8C59-4498-A08C-ED382CA95F89/CC-Library-mul.zip to folder /.adobeTemp/065B0067-A76F-40D3-B0EC-70B4567DD88F with type Zip-Deflated

07/19/19 16:46:01:920 | [INFO] | 1124 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 14765 | 0 | completed decompression of file /tmp/C5C5C779-8C59-4498-A08C-ED382CA95F89/CC-Library-mul.zip at folder /.adobeTemp/065B0067-A76F-40D3-B0EC-70B4567DD88F with type Zip-Deflated with status code 0

07/19/19 16:46:01:923 | [INFO] | 1124 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 14765 | 0 | Successfully deleted directory from path: /tmp/C5C5C779-8C59-4498-A08C-ED382CA95F89. Recursive: 1

07/19/19 16:46:01:923 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14765 | 0 | Completed 'EXTRACT' task for Package (Name: CC-Library-mul Version: 3.2.3.17), Time taken '3' sec

07/19/19 16:46:01:923 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14766 | 0 | Starting 'INSTALL' task for Package (Name: CC-Library-mul Version: 3.2.3.17)

07/19/19 16:46:02:253 | [INFO] | 1124 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 14766 | 0 | Launch Process With Task

07/19/19 16:46:03:647 | [INFO] | 1124 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 14766 | 0 | Successfully deleted directory from path: /.adobeTemp/065B0067-A76F-40D3-B0EC-70B4567DD88F. Recursive: 1

07/19/19 16:46:03:647 | [INFO] | 1124 | HDSetup | HDPIM | TaskManager |  | HDPIM | 14766 | 0 | Completed 'INSTALL' task for Package (Name: CC-Library-mul Version: 3.2.3.17), Time taken '2' sec

07/19/19 16:46:04:298 | [INFO] | 1124 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 14700 | 0 | Released product specific lock for SAPCode: LIBS

07/19/19 16:46:04:857 | [INFO] | 1124 | HDSetup | HDSetup | AppContext |  | HDSetup | 14699 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

07/19/19 16:46:04:882 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Inside hdpimTerminateSession

07/19/19 16:46:04:887 | [INFO] | 1124 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14408 | 0 | Exiting hdpimTerminateSession, successfully closed session '0'

07/19/19 16:46:04:905 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Inside hdpimCreateSession

07/19/19 16:46:04:905 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Entering into 'createHDPIMSession'

07/19/19 16:46:04:905 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | new session 'B81ECD83-3F18-4F92-BF9D-06CE272DAFE0' created

07/19/19 16:46:04:905 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Exiting hdpimCreateSession, new session ID is 'B81ECD83-3F18-4F92-BF9D-06CE272DAFE0'

07/19/19 16:46:04:911 | [WARN] | 1124 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14408 | 0 | Aborting write on pipe 5 , errno: 32

07/19/19 16:46:04:911 | [WARN] | 1124 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14408 | 0 | Writing info packet to pipe failed with error code -1

07/19/19 16:46:04:911 | [INFO] | 1124 | HDSetup | HDSetup | AppContext |  | HDSetup | 14401 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 1 warnings(s)

WARN: Aborting write on pipe 5 , errno: 32

-------------------------------------------------------------------------------------

07/19/19 16:46:04:912 | [INFO] | 1124 | HDSetup | HDSetup | AppContext |  | HDSetup | 14401 | 0 | *************************  END Adobe Setup  *************************

07/19/19 16:46:05:681 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SAPCode>COSY</SAPCode>

        <CodexVersion>4.3.0</CodexVersion>

        <Platform>osx10</Platform>

        <BuildVersion>4.3.0.292</BuildVersion>

    </ProductInfo>

    <RequestInfo>

        <ClientWorkingDirectory>/tmp/E0F6EE5E-6F7E-475E-BA36-8476D991B51D</ClientWorkingDirectory >

        <InstallLanguage>cs_CZ,da_DK,de_DE,en_AE,en_GB,en_IL,en_US,es_ES,es_MX,fi_FI,fr_CA,fr_FR, fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW< /InstallLanguage>

        <InstallDir></InstallDir>

        <PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

        <x-api-key>CreativeCloud_v4_8</x-api-key>

        <prefMigration>FALSE</prefMigration>

        <PreserveInstallData>true</PreserveInstallData>

        <workflowType>install</workflowType>

    </RequestInfo>

</DriverInfo>

07/19/19 16:46:05:690 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Exiting hdpimInstallProduct with status '0'

07/19/19 16:46:05:701 | [INFO] | 1131 | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 15457 | 0 | Backup-Rollback feature will be enabled, as it is set for driver product COSY.

07/19/19 16:46:07:453 | [INFO] | 1131 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 15457 | 0 | Successfully deleted directory from path: /tmp/F2DB9FE5-0644-4FAF-ACF7-AC5FD24C8E93. Recursive: 1

07/19/19 16:46:07:453 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Populating install data from Application JSON

07/19/19 16:46:07:457 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Sanitizing data for product-'CoreSync'

07/19/19 16:46:07:457 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | HD Packager Version-'3.0.14'

07/19/19 16:46:07:459 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Acquired product specific lock for SAPCode: COSY

07/19/19 16:46:07:459 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Final Install Directory for the workflow is /Applications/Utilities/Adobe Sync

07/19/19 16:46:07:459 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | mul is specified in supported language list, hence installing for all languages

07/19/19 16:46:07:459 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Sorting packages to install

07/19/19 16:46:07:460 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Package (Name: CoreSync-mul Version: 4.3.0.292) selected for install

07/19/19 16:46:07:461 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15568 | 0 | Starting 'DOWNLOAD' task for Package (Name: CoreSync-mul Version: 4.3.0.292)

07/19/19 16:46:07:471 | [INFO] | 1131 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 15568 | 0 | Package (Name: CoreSync-mul Version: 4.3.0.292) Download info - DownloadSize: 35682337, DownloadPath:'/tmp/2707C264-2451-451D-A5C2-486FBD75D634'

07/19/19 16:46:20:121 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15569 | 0 | Starting 'EXTRACT' task for Package (Name: CoreSync-mul Version: 4.3.0.292)

07/19/19 16:46:20:121 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15568 | 0 | Completed 'DOWNLOAD' task for Package (Name: CoreSync-mul Version: 4.3.0.292), Time taken '13' sec

07/19/19 16:46:20:122 | [INFO] | 1131 | HDSetup | HDPIM | ExtractManager |  | HDPIM | 15569 | 0 | Package (Name: CoreSync-mul Version: 4.3.0.292) Extract info - ExtractSize: 83708685, ExtractPath:'/.adobeTemp/317A7AA7-953A-4EB6-B8E7-BCFE87FBDE34'

07/19/19 16:46:20:125 | [INFO] | 1131 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 15569 | 0 | starting decompression of file /tmp/2707C264-2451-451D-A5C2-486FBD75D634/CoreSync-mul.zip to folder /.adobeTemp/317A7AA7-953A-4EB6-B8E7-BCFE87FBDE34 with type Zip-Deflated

07/19/19 16:46:20:882 | [INFO] | 1131 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 15569 | 0 | completed decompression of file /tmp/2707C264-2451-451D-A5C2-486FBD75D634/CoreSync-mul.zip at folder /.adobeTemp/317A7AA7-953A-4EB6-B8E7-BCFE87FBDE34 with type Zip-Deflated with status code 0

07/19/19 16:46:20:884 | [INFO] | 1131 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 15569 | 0 | Successfully deleted directory from path: /tmp/2707C264-2451-451D-A5C2-486FBD75D634. Recursive: 1

07/19/19 16:46:20:884 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15569 | 0 | Completed 'EXTRACT' task for Package (Name: CoreSync-mul Version: 4.3.0.292), Time taken '0' sec

07/19/19 16:46:20:884 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15570 | 0 | Starting 'INSTALL' task for Package (Name: CoreSync-mul Version: 4.3.0.292)

07/19/19 16:46:20:895 | [INFO] | 1131 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 15570 | 0 | Launch Process With Task

07/19/19 16:46:20:969 | [INFO] | 1131 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 15570 | 0 | Launch Process With Task

07/19/19 16:46:21:303 | [INFO] | 1131 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 15570 | 0 | Successfully deleted directory from path: /.adobeTemp/317A7AA7-953A-4EB6-B8E7-BCFE87FBDE34. Recursive: 1

07/19/19 16:46:21:303 | [INFO] | 1131 | HDSetup | HDPIM | TaskManager |  | HDPIM | 15570 | 0 | Completed 'INSTALL' task for Package (Name: CoreSync-mul Version: 4.3.0.292), Time taken '1' sec

07/19/19 16:46:22:137 | [WARN] | 1131 | HDSetup | OOBEUtils | XMLParser |  | OOBEUtils | 15457 | 0 | ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

07/19/19 16:46:22:139 | [WARN] | 1131 | HDSetup | OOBEUtils | XMLParser |  | OOBEUtils | 15457 | 0 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/19/19 16:46:22:139 | [ERROR] | 1131 | HDSetup | HDPIM | AMTConfig |  | HDPIM | 15457 | 0 | Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

07/19/19 16:46:22:140 | [ERROR] | 1131 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 15457 | 0 | Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

07/19/19 16:46:22:140 | [ERROR] | 1131 | HDSetup | HDPIM | AMTConfig |  | HDPIM | 15457 | 0 | Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

07/19/19 16:46:22:283 | [INFO] | 1131 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 15457 | 0 | Released product specific lock for SAPCode: COSY

07/19/19 16:46:22:704 | [INFO] | 1131 | HDSetup | HDSetup | AppContext |  | HDSetup | 15456 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

07/19/19 16:46:23:187 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Inside hdpimTerminateSession

07/19/19 16:46:23:188 | [INFO] | 1131 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14490 | 0 | Exiting hdpimTerminateSession, successfully closed session '0'

07/19/19 16:46:23:202 | [INFO] | 1131 | HDSetup | HDSetup | AppContext |  | HDSetup | 14436 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 2 warnings(s)

ERROR: Cannot load AMT config file '/Applications/Utilities/Adobe Sync/application.xml'

ERROR: Error Failed to copy src file '/Applications/Utilities/Adobe Sync/application.xml' to dst file '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'.

ERROR: Unable to copy AMT config file '/Applications/Utilities/Adobe Sync/application.xml' to pcf folder '/Library/Application Support/Adobe/PCF/{COSY-4.3.0-32-ADBEADBEADBEADBEADBEAD}.V7{}CoreSync-2.4.1-Mac-GM.xml'

WARN: ERROR invalid xml file path. Could not read data from path /Applications/Utilities/Adobe Sync/application.xml

WARN: Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “application.xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Applications/Utilities/Adobe Sync/application.xml, NSUnderlyingError=0x7fd9afe3ca60 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

-------------------------------------------------------------------------------------

07/19/19 16:46:23:203 | [WARN] | 1131 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14490 | 0 | Out pipe handle is invalid, aborting write.

07/19/19 16:46:23:203 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Inside hdpimCreateSession

07/19/19 16:46:23:203 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Entering into 'createHDPIMSession'

07/19/19 16:46:23:203 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | new session '73F55A11-C2B8-4A2B-8B78-600A08DF1721' created

07/19/19 16:46:23:203 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Exiting hdpimCreateSession, new session ID is '73F55A11-C2B8-4A2B-8B78-600A08DF1721'

07/19/19 16:46:23:204 | [INFO] | 1131 | HDSetup | HDSetup | AppContext |  | HDSetup | 14436 | 0 | *************************  END Adobe Setup  *************************

07/19/19 16:46:23:963 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Inside hdpimInstallProduct with request <?xml version="1.0" encoding="UTF-8"?>

<DriverInfo>

    <ProductInfo>

        <SAPCode>CCXP</SAPCode>

        <CodexVersion>3.0.1</CodexVersion>

        <Platform>osx10-64</Platform>

        <BuildVersion>3.0.1.1</BuildVersion>

    </ProductInfo>

    <RequestInfo>

        <ClientWorkingDirectory>/tmp/58000357-1F33-4654-83C3-2C300C0F8A7D</ClientWorkingDirectory >

        <InstallLanguage>cs_CZ,da_DK,de_DE,en_AE,en_GB,en_IL,en_US,es_ES,es_MX,fi_FI,fr_CA,fr_FR, fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW< /InstallLanguage>

        <InstallDir></InstallDir>

        <PackageServiceURL>https://cdn-ffc.oobesaas.adobe.com/core/v2/applications</PackageServiceURL>

        <x-api-key>CreativeCloud_v4_8</x-api-key>

        <prefMigration>FALSE</prefMigration>

        <PreserveInstallData>true</PreserveInstallData>

        <workflowType>install</workflowType>

    </RequestInfo>

</DriverInfo>

07/19/19 16:46:23:968 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Exiting hdpimInstallProduct with status '0'

07/19/19 16:46:25:486 | [INFO] | 1138 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 16022 | 0 | Successfully deleted directory from path: /tmp/51DD5B35-9B83-45EE-AE67-4311E4AA2372. Recursive: 1

07/19/19 16:46:25:487 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Populating install data from Application JSON

07/19/19 16:46:25:490 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Sanitizing data for product-'CCX Process'

07/19/19 16:46:25:490 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | HD Packager Version-'3.0.14'

07/19/19 16:46:25:492 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Acquired product specific lock for SAPCode: CCXP

07/19/19 16:46:25:492 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Final Install Directory for the workflow is /Applications/Utilities/Adobe Creative Cloud Experience

07/19/19 16:46:25:492 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | mul is specified in supported language list, hence installing for all languages

07/19/19 16:46:25:492 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Sorting packages to install

07/19/19 16:46:25:493 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Package (Name: CCX-Process-mul Version: 3.0.1.1) selected for install

07/19/19 16:46:25:494 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16111 | 0 | Starting 'DOWNLOAD' task for Package (Name: CCX-Process-mul Version: 3.0.1.1)

07/19/19 16:46:25:505 | [INFO] | 1138 | HDSetup | HDPIM | DownloadManager |  | HDPIM | 16111 | 0 | Package (Name: CCX-Process-mul Version: 3.0.1.1) Download info - DownloadSize: 18781326, DownloadPath:'/tmp/4210404B-0839-4493-8144-359B74023103'

07/19/19 16:46:30:485 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16112 | 0 | Starting 'EXTRACT' task for Package (Name: CCX-Process-mul Version: 3.0.1.1)

07/19/19 16:46:30:485 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16111 | 0 | Completed 'DOWNLOAD' task for Package (Name: CCX-Process-mul Version: 3.0.1.1), Time taken '5' sec

07/19/19 16:46:30:485 | [INFO] | 1138 | HDSetup | HDPIM | ExtractManager |  | HDPIM | 16112 | 0 | Package (Name: CCX-Process-mul Version: 3.0.1.1) Extract info - ExtractSize: 54874231, ExtractPath:'/.adobeTemp/5D12A6F5-7793-42E4-9BB5-F105F2B72E05'

07/19/19 16:46:30:487 | [INFO] | 1138 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 16112 | 0 | starting decompression of file /tmp/4210404B-0839-4493-8144-359B74023103/CCX-Process-mul.zip to folder /.adobeTemp/5D12A6F5-7793-42E4-9BB5-F105F2B72E05 with type Zip-Deflated

07/19/19 16:46:31:446 | [INFO] | 1138 | HDSetup | HDPIM | HDZIPHelper |  | HDPIM | 16112 | 0 | completed decompression of file /tmp/4210404B-0839-4493-8144-359B74023103/CCX-Process-mul.zip at folder /.adobeTemp/5D12A6F5-7793-42E4-9BB5-F105F2B72E05 with type Zip-Deflated with status code 0

07/19/19 16:46:31:448 | [INFO] | 1138 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 16112 | 0 | Successfully deleted directory from path: /tmp/4210404B-0839-4493-8144-359B74023103. Recursive: 1

07/19/19 16:46:31:448 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16112 | 0 | Completed 'EXTRACT' task for Package (Name: CCX-Process-mul Version: 3.0.1.1), Time taken '1' sec

07/19/19 16:46:31:448 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16113 | 0 | Starting 'INSTALL' task for Package (Name: CCX-Process-mul Version: 3.0.1.1)

07/19/19 16:46:31:457 | [INFO] | 1138 | HDSetup | OOBEUtils | ProcessUtils |  | OOBEUtils | 16113 | 0 | Launch Process With Task

07/19/19 16:46:32:389 | [INFO] | 1138 | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 16113 | 0 | Successfully deleted directory from path: /.adobeTemp/5D12A6F5-7793-42E4-9BB5-F105F2B72E05. Recursive: 1

07/19/19 16:46:32:389 | [INFO] | 1138 | HDSetup | HDPIM | TaskManager |  | HDPIM | 16113 | 0 | Completed 'INSTALL' task for Package (Name: CCX-Process-mul Version: 3.0.1.1), Time taken '1' sec

07/19/19 16:46:32:956 | [INFO] | 1138 | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 16022 | 0 | Released product specific lock for SAPCode: CCXP

07/19/19 16:46:33:160 | [INFO] | 1138 | HDSetup | HDSetup | AppContext |  | HDSetup | 16021 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

07/19/19 16:46:34:028 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Inside hdpimTerminateSession

07/19/19 16:46:34:046 | [INFO] | 1138 | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 14623 | 0 | Exiting hdpimTerminateSession, successfully closed session '0'

07/19/19 16:46:34:072 | [WARN] | 1138 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14623 | 0 | Aborting write on pipe 5 , errno: 32

07/19/19 16:46:34:072 | [WARN] | 1138 | HDSetup | OOBEUtils | CommBridge |  | OOBEUtils | 14623 | 0 | Writing info packet to pipe failed with error code -1

07/19/19 16:46:34:072 | [INFO] | 1138 | HDSetup | HDSetup | AppContext |  | HDSetup | 14508 | 0 | Exit Code: 0

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 0 error(s), 0 warnings(s)

-------------------------------------------------------------------------------------

07/19/19 16:46:34:073 | [INFO] | 1138 | HDSetup | HDSetup | AppContext |  | HDSetup | 14508 | 0 | *************************  END Adobe Setup  *************************

We need to know what is different about Acrobat DC install. All other applications install fine under CC - I can install and remove them without any issues. Some people report this is only happening under Mojave - I have not heard from anyone who is having this issue with Sierra. So something about the Acrobat install is not compatible with Mojave. As an example, if Acrobat Install tries to install fonts as Adobe products often do, and Mojave has changed the rules on accessing fonts - I have noted that Adobe fonts in Font Book cannot be accessed or deleted - then this would potentially stop an install.

• Finder -> Go -> Go to folder and enter /etc/sudoers and push Go button. Highlight the file "sudoers" -> click on "Get Info" -> unlock the padlock at the bottom right, and change permissions to: System: Read & Write;  Wheel: Read Only;  Everyone: Read Only. (My settings were all "Read & Write"). Lock the padlock and close the Info box.

Even though my account is an admin account (I confirmed this) I cannot change the permissions of that file. Mine is system Read & Write, Everyone No Access and Wheel Read Only.

I'm sorry trpfeifer - I wish I could help but I'm not very technical and yet was able to do as instructed. Perhaps if you open and read the sudofile there are some instructions I noticed on how to change it - perhaps that will give some further help.

Maybe you have another tipp?

Can an Adobe Acrobat XI Pro perpetual license be legally used in a terminal server environment or does a different license need to be used?

Thanks in advance.

Hello,

I've been trying to figure out how to accept the EULA on lab deployments of Adobe Acrobat Reader DC 2019 Macintosh.  It appears that the existing solution for Acrobat Reader DC 2017 isn't working for the 2019 version.

I've tried this suggestion that worked in the 2017 version for my colleagues:

defaults write /Library/Preferences/com.adobe.Reader '{DC = {EULAAccepted = 1 ; isFirstLaunch = 0;};}'

I've also followed the suggestions in this existing Adobe Forums post which doesn't seem to work either:

Suppress EULA macOS Adobe Reader 2017

Has anyone been successful at mass deploying a EULA accepted Adobe Acrobat Reader DC 2019 for Macintosh?

Thanks,

John

Yes. Use a volume license = to the number of users.

Documented methods:

Pre-deployment configuration (Basic) — Acrobat Administration Guide for Macintosh